Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Pimpton

Employee Relations Human Resource Specialist
Waco,TX

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Employee Relations Human Resource Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Employee and Labor Relations HR Specialist

U.S. Department Of Veterans Affairs
Waco, TX
01.2021 - Current
  • Collaborating with HR team members on performance management, corrective action, and terminations.
  • Maintaining a minimum case load of twenty-five (25) or more Action Request and Consults for written counseling's, disciplinary action, suspensions of 1-30 days, demotions as a result of performance issues, and terminations within a (ninety) 90 day turn around for Title 5 and Hybrid Title 38 employees and one-hundred and twenty (120) days for Title 38 employees.
  • Facilitated prompt and impartial Requests for Information and Fact-Finding investigations into employee complaints, including allegations of harassment, discrimination, and other violations of company policy.
  • Created and maintained accurate, detailed, and confidential Evidence Files of employee relations issues and investigations.
  • Attends grievance hearings and resolutions and assisted with resolutions to Unfair Labor Practice.
  • Ability to perform a wide variety of interrelated or nonstandard procedural assignment to resolve a wide range of problems.
  • Consulting with Office of General Council for complex legal problems regarding terminations.
  • Attends training programs to deepen professional skillset and assisted in training fellow HR specialist on existing and new training programs.
  • Interprets clients' needs HR guidance and introduced services to fit specific requirements during consultations.
  • Ensuring compliance with applicable HR, Federal, and Local laws, regulations, and procedures.
  • Document and respond to customer requests and forwarded necessary information to superiors.
  • Provides advice and counseling to employees regarding their rights, benefits, and obligations relating to leave, health and life insurance, retirement, and workers compensation.
  • Knowledge of and ability to apply a wide range of HR concepts, principles, laws, regulations, and practices, to include OPM requirements, VHA-specific policy and labor organization agreements for Title 5, Hybrid Title 38 and full Title 38 positions regarding Work-life Balance/Employee benefits, to include group life insurance, health benefits, Thrift Savings Plan programs, Title VII, ADA, ADEA, FMLA, FLSA, and other federal and state labor and employment related laws.
  • Communicating orally and in writing to provide factual Human Resources information.
  • Collaborating with cross-functional teams to achieve project goals on time and within budget.
  • Improving customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Program Analyst

U.S. Department of Veterans Affairs
Waco, TX
06.2019 - 01.2021
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
  • Partnered with senior leadership to establish and develop corporate and Business Line policies and procedures.
  • Identifies customer impacting issues and implementing solutions and process improvements to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems of performance issues.
  • Fielded employee inquiries related to SOP, BP, and Job Aids.
  • Leads and develops a team of 15-20 associates and Leads; responsible for the overall direction, performance management, coordination and evaluation of the team.
  • Presents high quality data findings.
  • Assists in developing and implementing training programs to improve the quality and productivity of the team
  • Address and respond to sensitive situations.
  • Experienced in MS Word, Excel, Access, Outlook and PowerPoint.

First Party Contact Rep

U.S. Department Of Veterans Affairs
Waco, TX
03.2016 - 06.2019
  • Maintained a minimum of 260 calls handled in a quarterly period, with an average handle time of 3 minutes and 12 seconds.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.

Help Desk Contract Rep

U.S. Department Of Veterans Affairs
Waco, TX
08.2016 - 03.2017
  • Maintained a minimum of 190 calls handled in a quarterly period, with an average handle time of 6 minutes and 44 seconds.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained and updated MyHealtheVet, Ebenefits, VA.gov, and AccessVA.gov customer service database.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Health Benefits Contact Rep

U.S. Department Of Veterans Affairs
Waco, TX
07.2015 - 08.2016
  • Maintained a minimum of 230 calls handled in a quarterly period, with an average handle time of 5 minutes and 39 seconds.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries of Veteran Heath Benefits.
  • Approved and terminated veteran benefit requests.
  • Educated veterans and third-party community service providers with information to access to services available.
  • Compiled status and performance reports for team leaders to address growing trends in calls and address any grey areas in provided guidance.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served as subject matter expert in answering questions from colleagues regarding veteran health benefits.

Human Resources Assistant

General Dynamics IT
Waco, TX
10.2013 - 08.2015
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Posted positions through approved recruitment channels.
  • Assisted with on-boarding process of 1,000 plus new hires.
  • Recruited and screened qualified potential employees.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Converted employee status from temporary to permanent.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
  • Assisted with local community hiring events; ensuring a quota of qualified applicants were provided an Offer Letter of Employment.

Material Handler

AAFES Exchange
Waco, TX
07.2012 - 10.2013
  • Unloading a minimum of two (2) cargo trailers a day.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Demonstrated and applied product knowledge of company SKUs.
  • Operated equipment while observing standard safety procedures.

Education

Associate of Applied Science - General Studies

McLennan Community College
Waco, TX
08.2018 - 08.2019

BBA - Human Resources Management

Tarleton State University
Stephenville, TX
08.2020 - 12.2021

Master of Jurisprudence - Human Resource And Employment Law

Texas A&M University School of Law
Fort Worth, TX
01.2022 - Current

Skills

Training development

Analytical thinking

Quality assurance

Customer relations

Team collaboration

Organizational Behavior Resolution

Timeline

Master of Jurisprudence - Human Resource And Employment Law

Texas A&M University School of Law
01.2022 - Current

Employee and Labor Relations HR Specialist

U.S. Department Of Veterans Affairs
01.2021 - Current

BBA - Human Resources Management

Tarleton State University
08.2020 - 12.2021

Program Analyst

U.S. Department of Veterans Affairs
06.2019 - 01.2021

Associate of Applied Science - General Studies

McLennan Community College
08.2018 - 08.2019

Help Desk Contract Rep

U.S. Department Of Veterans Affairs
08.2016 - 03.2017

First Party Contact Rep

U.S. Department Of Veterans Affairs
03.2016 - 06.2019

Health Benefits Contact Rep

U.S. Department Of Veterans Affairs
07.2015 - 08.2016

Human Resources Assistant

General Dynamics IT
10.2013 - 08.2015

Material Handler

AAFES Exchange
07.2012 - 10.2013

Similar Profiles

  • KENIA KWIERSKENIA KWIERS

    <ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA

  • Kiranjit GrewalKiranjit Grewal

    Senior Employee & Labor Relations Specialist at Bonterra Inc.Senior Employee & Labor Relations Specialist at Bonterra Inc.

  • Joe ShoreJoe Shore

    Senior Employee and Labor Relations Specialist at Cybersecurity And Infrastructure Security AgencySenior Employee and Labor Relations Specialist at Cybersecurity And Infrastructure Security Agency

  • MOHAMMED ALHAMDANMOHAMMED ALHAMDAN

    <p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits &amp; Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development &amp; Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition &amp; Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations &amp; Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank

CREATE PROFILE
Tiffany PimptonEmployee Relations Human Resource Specialist