Tiffany Pinon
Summary
Accomplished Supervisor at Bath & Body Works, adept in staff management and strategic planning, significantly enhanced team productivity and customer satisfaction. Leveraging strong training and mentoring abilities alongside complex problem-solving skills, consistently met and exceeded operational goals. Demonstrated excellence in inventory control and staff development, contributing to a positive and results-driven work environment. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
24
24
years of professional experience
Work History
Supervisor
Bath & Body Works
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Key Holder
Bath & Body Works
04.2022 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Sales Associate
Bath & Body Works
08.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Merchandise Pricing and Signing Associate
Macy's
07.2018 - 01.2020
- Supported cross-functional initiatives within the retail organization by participating in special projects as needed, such as visual merchandising updates or holiday promotions planning.
- Maintained a clean work environment by adhering to safety protocols while handling price tags, signage materials, and other related supplies.
- Ensured customer satisfaction through precise execution of pricing changes, promotional signage, and markdowns in a timely manner.
- Reduced discrepancies in inventory levels by conducting regular audits on merchandise pricing and tagging accuracy.
- Streamlined the signing process with efficient use of tools, techniques, and equipment provided by the company.
- Assisted customers with locating items in-store, providing exemplary service that encouraged repeat business from satisfied shoppers.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Studio Associate/Studio Manager
Lifetouch Portrait Studios
10.2000 - 05.2013
- Collaborated with photographers to create visually appealing set designs for photo sessions, resulting in high-quality images.
- Supported studio operations by maintaining cleanliness and organization of equipment, props, and supplies.
- Managed inventory levels by monitoring stock levels, placing orders as needed, and organizing storage areas for easy accessibility.
- Assisted in the selection of final images for print or digital delivery, ensuring adherence to quality standards set forth by the studio or client requirements.
- Conducted pre-session consultations with clients to understand their expectations and preferences, leading to customized experiences tailored to individual needs.
- Coordinated workflow within the team by delegating tasks according to individual strengths while considering deadlines and workload balance.
- Developed strong communication skills through regular interactions with clients from diverse backgrounds and varying photography needs.
- Handled monetary transactions accurately, maintaining proper records and ensuring financial integrity at all times.
- Demonstrated adaptability by quickly adjusting to changing client demands or unexpected challenges during photoshoots without compromising quality results.
- Established rapport with clients by creating a welcoming atmosphere and providing guidance throughout the session, resulting in repeat business and word-of-mouth referrals.
- Provided technical support during photoshoots, helping to achieve desired lighting conditions and optimal image quality.
- Assisted with managing studio schedules, ensuring efficient use of resources and maximizing productivity.
- Increased studio efficiency by implementing organizational systems to streamline processes, including booking appointments, managing client information, and archiving image files.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
Phone Banker
Wells Fargo
01.2007 - 05.2009
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Handled over 100 incoming telephone calls, emails and chat requests.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.
- Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
- Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Supported team members by sharing best practices, contributing to a positive work environment, and collaborating on solutions for complex client situations.
- Elevated overall branch performance by actively participating in cross-selling initiatives that resulted in new accounts opened and additional services utilized by clients.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Managed high call volume while maintaining composure during peak hours or periods of increased stress.
- Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
- Cross-sold credit cards, loans and other bank products.
- Contributed to a culture of continuous improvement by regularly providing feedback and suggestions for enhancing phone banking processes and customer interactions.
- Assisted customers with banking needs and inquiries.
- Generated monthly reports on customer activity and customer feedback.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2000
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Processes and procedures
- Operations Management
- Schedule development
- Expectation setting
Timeline
Supervisor
Bath & Body Works
08.2023 - Current
Key Holder
Bath & Body Works
04.2022 - 08.2023
Sales Associate
Bath & Body Works
08.2020 - 04.2022
Merchandise Pricing and Signing Associate
Macy's
07.2018 - 01.2020
Phone Banker
Wells Fargo
01.2007 - 05.2009
Studio Associate/Studio Manager
Lifetouch Portrait Studios
10.2000 - 05.2013
High School Diploma -
Montebello High School