Tiffany Pippin
Porter,OK
Summary
Dynamic and results-driven professional with extensive experience in customer service and healthcare. At Media Riders, I excelled in complaint resolution and documentation accuracy, ensuring timely claims processing. Known for effective communication and attention to detail, I consistently enhanced customer satisfaction and fostered positive relationships. Proficient in CRM software and Microsoft Office.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Spark
01.2025 - Current
- Delivered packages efficiently to ensure timely customer satisfaction.
- Communicated effectively with customers regarding delivery status and any changes.
- Handled customer feedback professionally to enhance service quality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Delivered groceries efficiently to customers, ensuring timely and accurate orders.
- Navigated designated delivery routes utilizing GPS systems for optimal efficiency.
- Assisted in maintaining vehicle cleanliness and conducting routine safety checks.
Customer Service Representative
Media Riders
09.2022 - 06.2023
- Assisted customers in understanding policy details and coverage options.
- Processed claims efficiently, ensuring timely resolution for client inquiries.
- Responded to customer inquiries via phone and email, providing accurate information.
- Maintained up-to-date knowledge of insurance products and regulatory changes.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Resolved complaints by identifying issues and proposing suitable solutions promptly.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Completed provider changes and assisted with finding dentists in the area.
- Assisted with appointment set up.
Certified Nursing Assistant
Prairie House Assisted Living And Memory Care
01.2022 - 09.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of living spaces, promoting a healthy environment.
- Provided emotional support to residents, enhancing their overall well-being and quality of life.
- Trained new staff on best practices for resident care and facility procedures.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Cashier
Kenny's Convenience Store
01.2021 - 05.2022
- Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at checkout areas, alerting management of restocking needs.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Certified Nursing Assistant
Sherwood Manor Nursing Home
07.2020 - 01.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature and blood pressure.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Certified Nursing Assistant
Grace Living Centers
02.2017 - 03.2019
- Facilitated communication between residents, families, and healthcare providers to ensure comprehensive care.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Meat Department Associate
Walmart
10.2016 - 03.2017
- Managed meat inventory levels to ensure product availability and minimize waste.
- Trained new associates on proper meat handling and safety procedures.
- Oversaw daily operations of meat department, ensuring compliance with health regulations.
- Implemented efficient stocking processes to improve product accessibility for customers.
Certified Nursing Assistant
The Gardens
12.2014 - 09.2016
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Waitress
Steak and Eggs
03.2011 - 07.2014
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on restaurant protocols and service standards.
- Resolved customer complaints promptly, maintaining positive dining environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH03-2028
GED -
Sapulpa Central Tech
Sapulpa, OK02-2009
Skills
- CRM software usage
- Complaint resolution
- Documentation accuracy
- Attention to detail
- Documentation and reporting
- Data entry
- Customer service
- Claims processing
- Effective communication
- Documentation skills
- Microsoft office
Timeline
Delivery Driver
Spark
01.2025 - Current
Customer Service Representative
Media Riders
09.2022 - 06.2023
Certified Nursing Assistant
Prairie House Assisted Living And Memory Care
01.2022 - 09.2022
Cashier
Kenny's Convenience Store
01.2021 - 05.2022
Certified Nursing Assistant
Sherwood Manor Nursing Home
07.2020 - 01.2021
Certified Nursing Assistant
Grace Living Centers
02.2017 - 03.2019
Meat Department Associate
Walmart
10.2016 - 03.2017
Certified Nursing Assistant
The Gardens
12.2014 - 09.2016
Waitress
Steak and Eggs
03.2011 - 07.2014
Bachelor of Arts - Human Services
Southern New Hampshire University
GED -
Sapulpa Central Tech