Tiffany Pittman
Customer Service
Tacoma,WA
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than Number years.
Overview
10
10
years of professional experience
Work History
Premier Support Technical Representative
Asurion
01.2015 - 01.2018
- Working knowledge of multiple hardware platforms and operating systems, such as: Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment, tablets and applications
- Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility
- Strong decision making and problem solving skills
- Proficient computer skills
- Excellent voice and interpersonal communication skills
- Ability to retain the detailed information needed to solve complex problems
- Good organizational skills and the ability to multi-task effectively
- Comfortable with Web-based tools and search engines
- Handled sales of extended device protection
- Scheduled refunds and explained processing times
- The patience to adapt to varying customer knowledge and skill levels.
Customer Service Representative
United Parcel Service
01.2013 - 01.2015
- Answer customer telephone calls regarding existing accounts
- Make requested policy and account changes
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Leasing Consultant
Crawford’s Property Management
01.2008 - 01.2013
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features
- Marketed the property to local businesses through collateral, emails and phone calls
- Distributed and followed up on tenant renewal notices
- Invited prospects to fill out an application upon completion of the property tour
- Performed background checks on all apartment applicants
- Resolved conflicts between tenants in the most effective manner
- Kept meticulous records of all correspondence with and from tenants
- Secured an average of 10 rental agreements each month
- Completed final move-out walk-throughs for tenants
- Introduced and monitored effective lease renewal programs
- Carefully screened applicants for tenancy
- Verified that all customer complaints were handled promptly and appropriately
- Communicated effectively with owners, residents and on-site associates
- Maintained a sufficient Number of units so that they were market-ready at all times
- Followed up on delinquent tenants and coordinated collection procedures
- Communicated with landlord regarding building and tenant issues
- Scheduled contractors for maintenance issues.
Education
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Skills
- Technical Support Representative who excels at prioritizing, completing multiple tasks, simultaneously and following through to achieve project goals
Timeline
Premier Support Technical Representative
Asurion
01.2015 - 01.2018
Customer Service Representative
United Parcel Service
01.2013 - 01.2015
Leasing Consultant
Crawford’s Property Management
01.2008 - 01.2013
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