Tiffany Pittman
Centerville,GA
Summary
Dynamic customer service professional with proven expertise at Publix, excelling in complaint handling and customer relations. Recognized for enhancing customer loyalty through effective communication and problem-solving. Skilled in CRM software, I consistently trained new staff to elevate service standards, ensuring a seamless and satisfying experience for all patrons.
Overview
2025
2025
years of professional experience
Work History
Customer Service Staff
Publix
2020 - 01.2025
- Maintained inventory levels through restocking and organization efforts.
- Resolved customer complaints efficiently to ensure satisfaction.
- Collaborated with team members to achieve daily sales goals.
- Monitored store cleanliness and safety compliance standards.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed transactions accurately using point-of-sale systems.
Shift Manager
Wendys Restaurant
05.2012 - 09.2018
- Monitored inventory levels, placing orders to maintain stock availability for menu items.
- Implemented health and safety protocols, ensuring compliance with local regulations and standards.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Conducted performance evaluations, providing feedback to support employee development and morale.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Trained and mentored new staff on restaurant procedures and customer engagement techniques.
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
Education
High School Diploma -
Tift County High School
Tifton, GASkills
- Assertiveness
- CRM software
- Customer focus
- Complaint handling
- Customer relations
Timeline
Shift Manager
Wendys Restaurant
05.2012 - 09.2018
Customer Service Staff
Publix
2020 - 01.2025
High School Diploma -
Tift County High School