Tiffany Plumlee
Keller
Summary
Highly organized and results-driven administrative and admissions professional with extensive experience in healthcare offices, student recruitment, customer service, and front office operations. Known for strong communication skills, multitasking in fast-paced environments, insurance verification, billing, and guiding individuals through complex processes with professionalism and empathy.
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
23
23
years of professional experience
Work History
Office Administrator
Keller Spine and Auto Injury
11.2022 - Current
- Manage daily front office operations in a fast-paced chiropractic and auto injury practice.
- Schedule, confirm, and coordinate patient appointments to maintain efficient patient flow.
- Verify insurance benefits and manage patient billing, payments, and account balances.
- Collect copays and outstanding balances; accurately post patient payments.
- Provide exceptional customer service to patients both in person and over the phone.
- Coordinate communication between doctors, clinical staff, and patients to ensure seamless care.
- Triage patients and assist with therapeutic treatments prior to physician examinations.
Admissions Representative
Arlington Career Institute
05.2019 - 07.2020
- Conducted high-volume outreach averaging 250+ outbound calls per week to prospective students.
- Guided applicants through financial aid, enrollment, and onboarding from inquiry through first day of class.
- Served as a primary point of contact via phone, email, text, social media, and in-person communication.
- Collaborated with academic departments, management, and community partners to resolve issues and enhance the student experience.
- Represented the institution at college career fairs and job fairs, generating referrals beyond supplied leads.
- Delivered public presentations to groups on college exploration and enrollment processes.
- Acted as lead Spanish-language liaison when language barriers arose.
- Coordinated student ambassadors to provide testimonials and peer mentorship.
Admissions Advisor
The College of Healthcare Professions
01.2015 - 05.2019
- Recruited and advised prospective students through the admissions process.
- Reviewed and evaluated student applications for accuracy and completion.
- Demonstrated strong written and verbal communication skills in student interactions.
- Partnered with internal departments to ensure smooth student onboarding.
- Participated in regional education and career fairs.
Regional Customer Service Manager & Loan Processor
First Cash Financial
03.2005 - 01.2015
- Collected and verified employment, financial, and credit documentation for loan processing.
- Ensured regulatory compliance through complete documentation and disclosures.
- Administered staff payroll, opening and closing financials, and weekly audits.
- Managed daily branch operations while maintaining high customer service standards.
Front Desk Agent
Dora Hotel & Golf Club
01.2004 - 03.2005
- Delivered professional guest service during check-in and check-out processes.
- Managed guest inquiries, service requests, and issue resolution.
- Responded appropriately to emergency situations and operational disruptions.
Marketing Consultant
Cornerstone Realty
12.2002 - 01.2004
- Inspected and prepared market-ready properties.
- Processed rental applications including credit checks and rental history verification.
- Maintained availability reports and communicated applicant status.
Education
High School Diploma -
Northwest High School
Justin, TXAssociate of Arts - Accounting
Tarrant County College
Fort Worth, TX01-2027
Skills
- Medical Office Administration
- Insurance Verification & Patient Billing
- Scheduling & Front Office Operations
- Customer Service & Patient Relations
- Microsoft Office (Word, Excel)
- Velocify, Campus View, DocuSign
- High-Volume Call Handling
- Admissions & Enrollment Advising
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
Timeline
Office Administrator
Keller Spine and Auto Injury
11.2022 - Current
Admissions Representative
Arlington Career Institute
05.2019 - 07.2020
Admissions Advisor
The College of Healthcare Professions
01.2015 - 05.2019
Regional Customer Service Manager & Loan Processor
First Cash Financial
03.2005 - 01.2015
Front Desk Agent
Dora Hotel & Golf Club
01.2004 - 03.2005
Marketing Consultant
Cornerstone Realty
12.2002 - 01.2004
High School Diploma -
Northwest High School
Associate of Arts - Accounting
Tarrant County College