Tiffany Poe

At Executive Management Services, I handle the full sales cycle from lead generation to closing for large janitorial contracts in Missouri.

• Identify the companies that best fit recurring cleaning services and build relationships with them using in-person, trade shows, calls, emails, linked messages and more.
• Visit customer locations to evaluate cleaning requirements,measure the space, build a scope of service that fulfills their needs, and present them with a proposal.
• Sold a contract to the first company I visited. I convinced them to switch from a cheaper provider by including project work in the numbers and finding ways for them to save long-term.
• Generated several multi-million dollar bids while also securing smaller contracts, maintaining a 30% profit margin for the company.
• Discovered an association that hosts events, resulting in three janitorial contracts and a major cleaning project. I convinced the company to invest in it when I was very new to the role.
• Train team members on leveraging Salesforce to book meetings effectively. Senior representatives often approach me for guidance on identifying companies and securing wins.
• Enter any building confidently with poise, and engage in detailed conversations immediately.
• Developed improved style, confidence, and mannerisms to excel in a first outside sales role.
• I am willing and capable of tackling any challenge and trust in my ability to succeed. I care for a co-worker with ALS one day a week and sometimes take him to meetings with me, driving a large motorized van.
• Prioritizing customers' needs after the sale has resulted in additional buildings and projects from existing clients.

• Demonstrated strong sales skills by consistently delivering over 40 virtual presentations per month with ease, while also contributing in other areas. I never missed quota; I only exceeded it.
• Expanded the sales pipeline by targeting high-potential prospects and building relationships with them until they were prepared to meet with our team.
• Established rapport with C-level executives at target companies and convinced them to join a Zoom call immediately or at a later time.
• Scheduled 1700 meetings over three years, with an average virtual call show rate of 81%.
• Mentored junior Sales Development Representatives, contributing to their professional growth and success.
• Generated over $10 million in new sales- won "most revenue award" consistently.
• Developed predictable and repeatable sales and meeting pipelines, leading to stabilized revenue.
• Identified new industries for services, like fire protection, which increased revenue in markets that were sold out in our other industries.
• Natured the relationship after the sales meeting, and put them in front of our sales team at the perfect time.
• Easily generate meetings through various channels: outbound calls, emails, social media, website forms, letters, etc.

At Starwood Media, I onboarded and led the offshore team to organize virtual meetings with decision makers to discuss their Google Ads performance.

• Led a team of 12 offshore members, guiding them to surpass the US team in record time with an average of 15 to 25 demos per week per agent.
• Improved customer satisfaction by quickly resolving disputes, giving customers the chance to voice their concerns, and providing solutions. As a result, our retention rate increased by over 15%.
• Established clear goals and empowered agents to reach them every month by providing innovative solutions and support materials. Consistently offer a solution.
• Developed an internal Nuclino with dynamic scripts covering multiple scenarios, email templates, best practices, and more. This streamlined onboarding and contributed to boosting our sales team's close rate from 12% to 20%.
• Reduced hourly labor costs by 75% overseeing the transition, training, and management of offshore cold-callers.
• Secured the loyalty and satisfaction of offshore employees by negotiating favorable contracts that include PTO, paid holidays, and the same commission rates as the US team.
• Successfully transitioned the CRM system from Salesforce to Pipedrive within 48 hours of notice.
• Collaborated closely with the BBB and existing clients to improve the rating from C to A.

In this role at Starwood Media. I was responsible for generating sales meetings using cold calls, emails, and a follow up process. Set appointments between salespeople and potential customers.

• Scheduled meetings with business owners and high-level decision-makers to effectively improve their marketing strategies.
• Generated no less than 20 Google Ads demonstrations weekly, with decision makers.
• Reached the top level of success as an appointment setter, demonstrated by the number of meetings, show rate, and close rate.
• Provided detailed information about our products and services to potential customers, keeping them engaged and impressed. Maintained an average of over 4 hours of "talk time" daily, compared to the company average of 2.5 hours.
• Scheduled appointments for customers according to their availability, included references of similar companies in the email invite, and generated excitement about the meeting.
• Customers were eager to communicate with me, either when I reached out or by agreeing to discuss matters later for a short time. This helped the company maximize the value of the leads assigned to me.
• Trialed and implemented software like PhoneBurner, making follow-ups 4x faster for salespeople, while allowing me to rebook any missed appointments.