Tiffany Poitier

• Served as gatekeeper for external contact to staff and inmates, and directed inquires to appropriate resource
• Appropriately conduct first aid and crisis intervention
• Supervised and directed inmate activities in assigned areas of facility/ institution
• Assured assigned areas were clean, safe, and secure
• Monitored and operated security controls, equipment, and computers
• Conducted inmate counts, security rounds, and searches
• Conducted emergency evacuation drills to ensure safety of all inmates and correctional officers
• Communicated with other correctional officers to make them aware of any ongoing situations or suspected problems with inmates
• Documented and recorded all inmate information including transfers, doctor visits, allowed visitors and situations of violence or other problem behavior
• Implemented proper procedures to safety escort prisoners to court proceedings, hospital or to another jail
• Completed dorm sanitation and maintenance checks and reported results to management
• Established positive working relationships and maintained boundaries with resident offenders

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• Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Acknowledged customer issues and resolved their problems quickly and efficiently
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members