TIFFANY POKU-RAY

- Review and process mortgage billing statements, ensuring accuracy and compliance with industry regulations.

- Manage the billing and invoicing cycle, including the generation of monthly statements and processing of payments.

- Maintain accurate and up-to-date customer records in the mortgage servicing database.

- Respond promptly to customer inquiries via phone, email, or written correspondence, addressing questions and concerns related to their mortgage accounts.

- Collaborate with other departments, including loan servicing and collections, to address complex account related matters.

- Ensured that all billing and account-related precesses adhere to industry standards and internal policies.

- Delivered outstanding customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.

- Handled a high volume of inbound customer calls and emails, consistently meeting or exceeding performance metrics.

- Demonstrated excellent product knowledge to assist customers with their questions and concerns.

- Efficiently processed returns, refunds, and exchanges, ensuring a seamless customer experience.

- Collaborated with cross-functional teams to address complex customer issues and provide timely resolutions.

- Initiate outbound calls to donors and supporters to express gratitude, provide updates on the organization's mission, and build strong donor relationships.

- Execute outbound fundraising campaigns, including soliciting donations, promoting special events, and encouraging recurring contributions.

- Communicate the non-profit's goals, impact, and success stories to donors, inspiring continued support.

- Ensure compliance with all relevant laws and regulations related to donor outreach and fundraising activities.

- Represent the nonprofit's mission and values in all donor interactions, fostering a sense of purpose and connection among supporters.