Tiffany Polisena
Sterling Heights,MI
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Strong work ethic and able to complete a job with the utmost satisfaction.
Overview
19
19
years of professional experience
Work History
House Cleaner
AMF Cleaning
09.2022 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Independant Consultant
Scentsy
01.2021 - Current
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Fostered strong relationships with clients through consistent communication and collaboration.
- Provided expert guidance on industry trends, enabling clients to stay ahead of the competition.
- Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
- Planned and executed sales events in both online and in-person formats.
- Kept consistent inventory and placed orders for new product stock.
Mailroom Supervisor
BEW Interactive
09.2007 - 03.2011
- Streamlined mailroom operations by implementing efficient sorting and distribution processes.
- Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
Commercial Cleaner
Merry Maids
12.2004 - 03.2007
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Education
High School Diploma -
Utica High School
Utica, MI06.1998
Skills
- Household Management
- Commercial and Residential Cleaning
- Guest Satisfaction
- Laundry Cleaning
- Glass Cleaning
- Closet Detailing
- Washing and Drying
- Dusting Furniture
- Strong Organization Skills
- Reading Comprehension
- Accurate Documentation
Timeline
House Cleaner
AMF Cleaning
09.2022 - Current
Independant Consultant
Scentsy
01.2021 - Current
Mailroom Supervisor
BEW Interactive
09.2007 - 03.2011
Commercial Cleaner
Merry Maids
12.2004 - 03.2007
High School Diploma -
Utica High School
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