Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Pollock

McAllen,Texas

Summary


  • Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care and care coordination in a fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently develops strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service. Knowledgeable with EMR charting, Microsoft Office, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader with an ability to learn new roles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Neonatal Intensive Care Unit Level III RN

Rio Grande Regional Hospital
12.2018 - 11.2023
  • Care for high-risk newborns by educating patient's families and caregivers on diagnosis, treatment options, disease process, and management.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Implemented family-centered healthcare by utilizing whiteboard usage at the bedside.
  • Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.

Neonatal Intensive Care Unit Level II, Nursery, Postpartum RN

Mercy Hospital
02.2015 - 05.2018
  • Care for high-risk neonates in a Level II neonatal intensive care unit, newborns, and postpartum patients.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Implemented infection control measures within the unit, maintaining a safe environment for patients and staff members.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members to ensure smooth transitions after hospitalization.
  • Identifies opportunities to promote the effectiveness of healthcare services and support systems.

ACLS-BLS AHA Instructor, Schedule Coordinator

Texas Tech University Health Science Center Simulation Lab
04.2014 - 10.2014
  • Collaborated effectively with cross-functional teams, leveraging email communication tools with the medical and nursing school programs.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Cardiac Intensive Care RN

Covenant Medical Center
05.2013 - 05.2014
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Provided direct patient care, stabilized patients, and determined the following action.
  • Participated in professional development opportunities regularly to stay current on best practices in the nursing field.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals, and identifying insurance coverage limitations.

Prior Authorization RN

Dr. Sahinler's Pain Management Clinic
01.2012 - 05.2013
  • Demonstrated self-motivation by reviewing patient documents needed for prior authorization.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
  • Evaluated each patient's healthcare needs, treatment goals, and available resources and connected them to optimal providers and care.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Monitored patient reactions after administering medications and IV therapies.

Dialysis RN

Covenant Specialty Hospital
07.2010 - 05.2012
  • Participated in developing therapies for patients with chronic renal disease.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to the highest standards of care.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals, and identifying insurance coverage limitations.
  • Followed all personal and health data procedures to comply with HIPAA laws and prevent information breaches effectively.
  • Quickly responded to situations impacting the safety and security of the unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Education

Bachelor of Science - Nursing

The University of Texas Rio Grande Valley
Edinburg, Texas
08.2020

Nursing Diploma -

Covenant Nursing School
Lubbock, Texas
05.2010

Associates of Science (AS) -

South Plains College
Levelland, Texas
12.2006

Skills

  • Microsoft Office Proficiency
  • Compassion and Empathy
  • Discharge Planning
  • Quality Improvement
  • Health Promotion
  • Research utilization
  • Team Coordination
  • Patient education and counseling
  • Strong Clinical Judgment
  • Precepting
  • EMR / EHR
  • Patient Counseling

Certification

  • Registered Nurse (RN), Texas State Board of Nursing, 788301, 07/31/25
  • Neonatal Resuscitation Program (NRP), American Academy of Pediatrics, 07/31/25
  • Basic Life Support (BLS), American Heart Association, 06/01/24

Timeline

Neonatal Intensive Care Unit Level III RN

Rio Grande Regional Hospital
12.2018 - 11.2023

Neonatal Intensive Care Unit Level II, Nursery, Postpartum RN

Mercy Hospital
02.2015 - 05.2018

ACLS-BLS AHA Instructor, Schedule Coordinator

Texas Tech University Health Science Center Simulation Lab
04.2014 - 10.2014

Cardiac Intensive Care RN

Covenant Medical Center
05.2013 - 05.2014

Prior Authorization RN

Dr. Sahinler's Pain Management Clinic
01.2012 - 05.2013

Dialysis RN

Covenant Specialty Hospital
07.2010 - 05.2012

Bachelor of Science - Nursing

The University of Texas Rio Grande Valley

Nursing Diploma -

Covenant Nursing School

Associates of Science (AS) -

South Plains College

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Tiffany Pollock