Tiffany Ponton
Rosedale,MD
Summary
Dedicated and passionate Aquatic Center Leader with 18 plus years of experience working in the Aquatics Industry. Oversee aquatic areas & recruitment, facilitates recreational activities in an aquatic environment, and supervises on-duty aquatic personnel to optimize all safety measures. I'm ready to secure Aquatics Center Director position to help the aquatics department achieve company goals and promote fun and active lifestyles for the staff and members of the community.
Overview
23
23
years of professional experience
Work History
Aquatic Center Leader
Baltimore City Recreation and Parks
12.2020 - Current
- Managed Inventory/Ordered supplies such as cleaning materials, pool equipment and first aid items.
- Conducted in-service trainings for staff and hold weekly meetings to show my appreciation, share new information/ upcoming events, help staff members identify areas for improvement, and teach them what they can do differently in the future to obtain better results.
- BCSC: USA Swimming Competitive Swim Coach, MD LSC for 10+ years
- Supervise 60 plus staff members daily (Community Aides, Lifeguards, Youth Workers, Managers, Volunteers).
- Established good working relationships with the community and staff.
- Produced, Organized, & Conducted aquatic programming (Lifeguard Club/ Learn to swim classes, After School Program, Lifeguard Certification Courses, L2S Partnerships with BCPS) and events (Annual Back2School Events and Community Swim Event, 1st Annual Aquatics Ready Set Hire) at multiple aquatic facilities.
- Created a safe and welcoming environment by enforcing facility rules, regulations, and policies consistently.
- Streamlined facility operations at Callowhill Aquatic Center and Druid Hill Aquatic Facility through effective scheduling and allocation of resources.
- Organized and Enhanced Lifeguard Recruitment for the Aquatics Division.
- Developed the Callowhill Lifeguard Club for Teens (The program is for current staff and potential lifeguard candidates. Serves approximately 100+ new applicants and current lifeguards annually. They participate in Social Gatherings, Lifeguard Training, Lifeguard Learn to Swim, Report Writing Sessions, Job Interview Prep, Work Ethic Discussions, CPR Training, Customer Service Training & More)
- Assisted BCRP Human Resources Representatives with the Onboarding Process
- Screened applicant resumes/applications and coordinated both phone and in-person interviews for Aquatics Applicants.
- Processed employee termination exit interviews and checklists.
- Certifications: Lifeguard/CPR/AED/First Aid Certification, Aquatic Facility Operator Certification, Swimming Pool Operator Certification, Water Safety Instructor Certification, Lifeguard Instructor Certification, Lifeguard Management Certification, Safety Training for Swim Coaches Certification, Athlete Protection Training Certification, First Aid Opioid Overdoses Certification, Advance Youth Development Certification, DHR Agency Safety Training Officer Certification, Foundation of Coaching 101 & 102 Certifications, Concussion Certification.
Recreation Leader 2
Baltimore City Recreation and Parks
08.2019 - 12.2020
- Demonstrated the ability to communicate effectively.
- Developed positive and productive relationships with kids, parents and staff.
- Utilized good customer service skills
- Supervised groups of up to 30 youth (ages 5-13yrs. old) from arrival through departure.
- Supervised staff in the absence of center director (10+ staff)
- Boosted community engagement by organizing special events, such as an Annual Back to School Events and Community Swimming Events.
- Organized Field Trips for youth and teen members
- Planned, Organized, and Conducted Recreational Activities/Programming.
- Provided clean and safe environments for participants by enforcing facility rules and regulations.
Pool Manager
Baltimore City Recreation and Parks / Aquatics Division
04.2016 - 08.2019
- Assumed total responsibility of the facility under the direction of the Aquatic Leader and/or Aquatic Coordinator.
- Manage staff that consist of 20 plus members.
- Current Certifications: Pool Operator, Lifeguard Instructor, Lifeguard, CPR and First Aid for Professional Rescuer, Safety Training for Swim Coaches, Foundations of Coaching 101.
- Conduct perimeter, pool and facility check everyday prior to opening
- Establish good working relationships with the community, staff, and patrons
- Make Schedules; Answer phones; Cash Collection; Complete Staff Timesheets; Report Writing; Maintain, Complete, and Submit all Legal Documents.
- Monitor activities of staff members and patrons in the pool and on deck to prevent accidents from occurring.
- Ensure a great experience by addressing patron concerns, demonstrating empathy and resolving problems on the spot.
- Ensure that all staff members follow all policies and procedures from the BCRP code of conduct handbook.
- Hold weekly staff meetings.
Community Aide
Baltimore City Recreation and Parks / Aquatics Division
06.2015 - 04.2016
- CPR/ First Aid for Professional Rescuer
- Provide Safety information to the general public
- Maintain Official Documents and prepare reports as necessary
- Each Swimming on a competitive level (ages 4 & up)
- Utilize Observation skills while monitoring the pool (deck) and changing areas.
- Supervise Staff in the absence of the Pool Manager
- Maintain cleanliness throughout the entire facility.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Correctional Officer II
Patuxent Institution
02.2010 - 10.2014
- Escort inmates throughout the Facility
- Search inmates at key security points and control contraband
- Patrolled and Observed inmate activities in housing areas, recreation or work details, responding/reporting unusual or irregular incidents to supervisors by writing reports
- Verbally counsel inmates and initiate progressive discipline
- Place inmates in/out of cells Restrain disorderly inmates
- Conducted searches of cells
- Report writing and keeping a logbook up-to-date on each post
- Respond to Emergencies and Administer basic First Aid and CPR if necessary
- Enforced institutional policies, procedures, rules and regulations
- Maintained Key Security and Conducted required institutional counts
- Transport low level security inmates to and from work release program.
Key Holder / Cashier / Sales Associate
New York & Company
10.2006 - 03.2010
- Opened and closed the store with out a manager
- Supervise staff in absence of the Store Manager and Assistant Manager
- Assist store management in merchandising the store in accordance with company directed standards.
- Supervise the sales staff to generate sales through effective sales techniques
- Welcome customer as they arrive with a smile
- Sell the Merchandise
- Maintain security of the store and understand the operations of the store security system
- Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control.
- Ensure that all products are well stocked and are easy to reach.
Pool Operator / Lifeguard / Pool Attendant
Baltimore City Recreation and Parks / Aquatics Division
06.2001 - 09.2009
- Maintain continuous surveillance of people in swimming pools
- Call out warnings to people who may have ventured too far or are in danger
- Provide safety information to patrons and to people in the community
- Supervise swimmers to ensure that they are swimming within the safety protocols
- Control and report unruly behavior and evict individuals not adhering to protocols
- Perform rescues in the event of drowning or swimming accidents
- Perform first aid and CPR Perform pool chemical checks Maintain accurate records of pool use and chemical levels
- Teach swimming techniques to new swimmers
- Maintained records and prepared reports as necessary
- Added chemical to the pool when necessary to balance the chlorine and PH levels
- Maintained Cleanliness throughout the facility
Education
Associate of Arts -
CCBC Essex
Rosedale, Md.Correctional Officer Training Program - General Studies
Community College of Baltimore County
Sykesville, MD2010
High School Diploma - General Studies
Overlea High School
Rosedale, MD2005
Skills
- Special Event Planning (BCRP Aquatics)
- Lifeguard / CPR Training Skills
- Proficient in CivicRec/ Digiquatics
- Competitive USA Swimming Coach, MD LSC
- Team Building Skills
- Managing Operations and Efficiency
- Proficient in Microsoft 365
- Typing Speed 50 wpm
- Problem-solving abilities
- Safety Management
- Adaptability and Flexibility
- Human Resources Support
- Employee Onboarding with BCRP
- Aquatics Recruitment
Timeline
Aquatic Center Leader
Baltimore City Recreation and Parks
12.2020 - Current
Recreation Leader 2
Baltimore City Recreation and Parks
08.2019 - 12.2020
Pool Manager
Baltimore City Recreation and Parks / Aquatics Division
04.2016 - 08.2019
Community Aide
Baltimore City Recreation and Parks / Aquatics Division
06.2015 - 04.2016
Correctional Officer II
Patuxent Institution
02.2010 - 10.2014
Key Holder / Cashier / Sales Associate
New York & Company
10.2006 - 03.2010
Pool Operator / Lifeguard / Pool Attendant
Baltimore City Recreation and Parks / Aquatics Division
06.2001 - 09.2009
Associate of Arts -
CCBC Essex
Correctional Officer Training Program - General Studies
Community College of Baltimore County
High School Diploma - General Studies
Overlea High School
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