Tiffany Pope

• Provided training, guidance, and support to staff members on proper procedures and policies.
• Conducted regular performance evaluations for employees to ensure quality standards were maintained.
• Implemented safety protocols to protect both customers and employees from potential hazards.
• Collaborated with other departments to develop innovative solutions for complex problems.
• Analyzed sales data to identify trends and opportunities for growth.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Managed daily operations of the store, including scheduling and supervising staff.
• Maintained accurate records of employee attendance, payroll information, sales figures.
• Identified opportunities for cost savings and operational efficiency improvements.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Ensured compliance with company policies, procedures, and regulations.
• Monitored inventory levels and placed orders for new stock as needed.
• Prepared weekly schedules for staff members based on their availability.
• Performed administrative tasks such as filing paperwork, preparing documents.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Ensured compliance with all applicable laws and regulations related to employment practices.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Oversaw payroll preparation and administration for staff.

• Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
• Developed and implemented strategic sales plans to increase profits and maximize customer satisfaction.
• Monitored budgets closely to ensure profitability on each event.
• Maintained accurate records of sales activity utilizing CRM software systems.
• Resolved any customer complaints quickly and professionally in order to maintain positive relationships with clients.
• Attended industry conferences and trade shows in order to stay abreast of current trends within the hospitality industry.
• Negotiated contracts with vendors to ensure competitive pricing on food and beverages for catered events.
• Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Examined merchandise to correctly price and display products.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Prepared and submitted claims to insurance companies electronically and manually.
• Verified proper coding, sequencing of diagnoses and procedures.
• Entered procedure codes, diagnosis codes and patient information into [Software].
• Billed all lab claims with attached lab slips.

• Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.
• Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
• Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
• Liaised with clients and venue management to verify scheduling and logistics.
• Supported sales team members to drive growth and development.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Implemented creative sales and marketing strategies to assist sales team with reaching targets.
• Employed cold calling, prospecting and networking to land new customers and penetrate new markets.

Manage the multiline phone system

*Responsible for inputting all sales groups in the PMS accurately

*Calculating and processing sales commissions and rebates

*Preparing monthly reports

*Ensure that all reservations are made correctly

*Ordering office supplies

*Maintaining an accurate filing system

*Building and executing contracts

*Maintain customer satisfaction at all times

• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Organized resources and staff necessary to handle requirements and maintain strong service levels.
• Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
• Monitored office inventory to maintain supply levels.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Met budget targets and quality standards by proactively leading team members and monitoring operations.
• Created and optimized employee schedules for shift coverage.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Orchestrated staff meetings to maintain open communication and quickly address concerns.
• Oversaw CRM updates and backups, report generation and troubleshooting requisition.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.