Tiffany Porter

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Approves, denies, and reauthorizes eligibility for Home Care services

Trains subordinates in performance of work activities, by holding meetings, providing examples of proper work methods.

Monitor subordinates activities, by reviewing statistical reports

Maintains attendance records

Answers emails/telephone inquiries from clients, vendors and others

Reviews work submitted by subordinates