Tiffany Postigo
Maricopa,AZ
Summary
Experienced with animal healthcare with proven expertise at Sun Lakes Chandler Animal Clinic, excelling in client education and patient care. Skilled in laboratory procedures, medical record keeping and multitasking under pressure. Recognized for enhancing patient care through fear free certification. Known for adaptability and compassion. Possesses excellent communication and customer service skills to deliver quality patient care and client relations. Poised to contribute to team success and tackle new challenges.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Sun Lakes Chandler Animal Clinic
11.2022 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Customer Service Representative
Berkeley Dog & Cat Hospital
05.2019 - 10.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Sun Lakes Chandler Animal Clinic
Skills
- Client education
- Telephone etiquette
- Complex Problem-solving
- Medical record-keeping
- Multitasking and organization
- Appointment scheduling
- Professional demeanor
- Team collaboration
- Laboratory skills
- Pharmacy duties
- Diagnostic imaging
- Vaccine administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Technician
Sun Lakes Chandler Animal Clinic
11.2022 - Current
Customer Service Representative
Berkeley Dog & Cat Hospital
05.2019 - 10.2022
Sun Lakes Chandler Animal Clinic
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