Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Powell

Elyria,OH

Summary

Competent Phlebotomy Technician with 7 years of experience working in high-volume, fast-paced hospital, outpatient, and mobile settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Committed to maintaining the highest quality standards when collecting, labeling, and processing samples and specimens.

Overview

13
13
years of professional experience

Work History

Phlebotomist/ PSR

Quest Diagnostics
09.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Verified insurance eligibility and coverage for patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Resolved billing inquiries and disputes in timely fashion.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Trained new staff on hospital processes and procedures.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Addressed bad debts in line with set protocols.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
  • Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
  • Demonstrated a commitment to professional growth by attending industry workshops and seminars to stay up-to-date on the latest phlebotomy techniques and best practices.
  • Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
  • Reduced patient wait times with effective appointment scheduling and time management skills.
  • Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
  • Achieved consistent positive feedback from patients through compassionate care and clear communication during phlebotomy procedures.
  • Ensured patient safety, adhering to strict infection control protocols during all blood draws.
  • Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
  • Improved patient satisfaction by providing efficient and accurate blood draw services.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Enhanced drug testing accuracy by implementing rigorous quality control measures and protocols.
  • Maintained a safe and professional work environment by enforcing proper handling, storage, and disposal of hazardous materials.
  • Improved client satisfaction rates by providing clear communication on test results, procedures, and follow-up actions.
  • Addressed client concerns promptly, providing expert guidance on interpreting test results and navigating regulatory requirements.
  • Trained for DOT, Federal, and Urine drug screens including hair, and blood.

Cosmetologist

Self-employed
05.2011 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Enhanced client satisfaction by providing personalized hair and beauty consultations.
  • Developed strong relationships with vendors, securing high-quality products at competitive prices.
  • Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Offered customized makeup applications, enhancing clients'' natural features and boosting selfconfidence.
  • Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
  • Collaborated with other stylists to create unique hairstyles for special events or projects.
  • Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
  • Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Performed various hair treatments for improved client hair health and appearance.
  • Answered phone calls and emails to schedule client appointments.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Maintained client treatment records and designed long-term care programs for return customers.

Phlebotomist

Cleveland Clinic
09.2020 - 10.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Reviewed patient records for accuracy and completeness.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Expedited customer issue resolution with thorough knowledge of health insurance policies, procedures, and regulations.
  • Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
  • Streamlined the phlebotomy process for better time management and increased daily test completion rates.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Maintained compliance with safety protocols, minimizing workplace accidents and needlesticks injuries.
  • Assisted in training any new Hires/Floats.
  • Would travel to multiple outpatient facilities to assist with call-off and/or heavy patient flor facilities.
  • Used EPIC programs, and Beaker(EPIC)
  • Ordered Inventory

Phlebotomist

Bon Secours
05.2017 - 06.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reviewed patient records for accuracy and completeness.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
  • Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
  • Fostered positive relationships with clients, generating repeat business through excellent customer service.
  • Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
  • Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
  • Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
  • Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
  • Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
  • Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
  • Acted as a liaison between patients, healthcare providers, and laboratory staff by effectively communicating relevant information regarding test results or special requests.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Mitigated risks associated with improper specimen handling or contamination through thorough attention to detail during blood draw procedures.
  • Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
  • Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.
  • Facilitated a smooth workflow between departments by promptly communicating results or issues to appropriate personnel within the healthcare system.
  • Continuously updated knowledge in the field of phlebotomy through ongoing educational opportunities such as workshops or conferences.
  • Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
  • Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
  • Traveling to multiple facilities, including nursing homes and psych facilities.
  • Transporting specimens from up to 8 facilities a day promptly to be able to be processed within stability time frames.
  • Rotated shifts to accommodate helping with Infectious Disease Clinics and wellness fairs for onsite and other big companies.
  • Experience with Venipuncture, finger sticks, hair samples, urine, stool, sputum, swabs, breath kits, blood cultures, and biopsies specimens ranging from ages as young as 2 days old to 104 years old.
  • Clarifying requisitions.

Education

Short Term Certificate - Phlebotomy

Lorain County Community College
Elyria, OH
05.2017

High School Diploma -

Midview High School
Grafton, OH
05.2011

Cosmetology -

Lorain County JVS/Adult Career Center
Oberlin, OH
05.2011

Skills

  • Venipuncture Expertise
  • Order of draw
  • Patient Care
  • Specimen handling
  • Patient confidentiality

References

Brandi Wooddell- Cosmetology Manager 

440-204-9268

Adrienne Phares -Laboratory Supervisor

440-662-3125

Heather Marshall- Cosmetology

440-371-9964

Kelly Cline-Office Manager 

815-483-9688

Timeline

Phlebotomist/ PSR

Quest Diagnostics
09.2022 - Current

Phlebotomist

Cleveland Clinic
09.2020 - 10.2022

Phlebotomist

Bon Secours
05.2017 - 06.2020

Cosmetologist

Self-employed
05.2011 - Current

Short Term Certificate - Phlebotomy

Lorain County Community College

High School Diploma -

Midview High School

Cosmetology -

Lorain County JVS/Adult Career Center

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Tiffany Powell