Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tiffany Powell

New Brockton,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Concentrix
06.2024 - Current

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times.

Front Desk Supervisor

Fairfield by Marriott
03.2024 - 06.2024

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities. Collaborated with team members to handle guest requirements from check-in through check-out. Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests. Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Shift Supervisor

CVS Health
12.2022 - 01.2024

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations. Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities.

Quality Assurance Technician

Wayne Sanderson Farms
09.2022 - 12.2022

Reduced customer complaints with proactive identification of potential issues during routine testing procedures. Performed thorough inspections of incoming materials and outgoing products. Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.

Hotel Front Desk Clerk

Fairfield by Marriott
11.2021 - 09.2022

Welcomed each new arrival pleasantly and confirmed reservations and identification. Streamlined reservations process for improved accuracy and guest experience. Collaborated with housekeeping to maintain room readiness, enhancing guest comfort. Confirmed relevant guest information and payment methods to prevent fraud. Collected room deposits, fees, and payments.

Housekeeping

Medical Center Enterprise- HHS
10.2021 - 11.2021

Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals. Managed housekeeping team effectively for timely room turnovers and consistent high-quality results. Sustained a clean and organized work environment through diligent housekeeping practices.

Call Center Agent

Work-at-home Solutions
08.2021 - 10.2021

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment. Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests. Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Medical Assistant

Ivy Creek Urgent Care
05.2021 - 08.2021

Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained client medical history, medication information, symptoms, and allergies. Documented vital signs and health history for patients in clinic and hospital environments. Sanitized, restocked, and organized exam rooms and medical equipment.

Patient Registration Representative

Personnel Resources-Southeast Health
02.2021 - 05.2021

Gathered demographic and insurance information to register patients for medical appointments. Verified insurance coverage to confirm patient coverage for necessary medical services. Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.

Quality Assurance Technician

Wayne Farms
10.2020 - 02.2021

Reduced customer complaints with proactive identification of potential issues during routine testing procedures. Performed thorough inspections of incoming materials and outgoing products. Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.

Front Desk Agent/Night Auditor

IHG Army Hotels
03.2019 - 10.2020

Welcomed each new arrival pleasantly and confirmed reservations and identification. Maintained accurate records of guest information, payments, and reservations using hotel management software systems. Resolved guest issues promptly, resulting in positive feedback and return visits. Collected room deposits, fees, and payments.

Packing Worker

Ben E. Keith
11.2018 - 03.2019

Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures. Maintained a clean and organized work environment, promoting safety and productivity. Proved successful working within tight deadlines and a fast-paced environment.

Sewing Machine Operator

Seitz Scientific Industries
08.2018 - 11.2018

Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity. Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks. Produced high-quality garments through careful monitoring of stitch quality and consistency.

Quality Assurance Technician

Wayne Farms
10.2014 - 07.2018

Reduced customer complaints with proactive identification of potential issues during routine testing procedures. Performed thorough inspections of incoming materials and outgoing products. Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.

Education

Bachelor's Degree - Healthcare Management

Colorado Technical University
Colorado Springs, CO
12.2020

High School Diploma -

Enterprise High School
Enterprise, AL
05.2009

Skills

  • Customer Service
  • Customer Support
  • Problem-solving abilities
  • Problem Resolution
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Team Collaboration
  • Customer Complaint Resolution

Timeline

Customer Service Associate

Concentrix
06.2024 - Current

Front Desk Supervisor

Fairfield by Marriott
03.2024 - 06.2024

Shift Supervisor

CVS Health
12.2022 - 01.2024

Quality Assurance Technician

Wayne Sanderson Farms
09.2022 - 12.2022

Hotel Front Desk Clerk

Fairfield by Marriott
11.2021 - 09.2022

Housekeeping

Medical Center Enterprise- HHS
10.2021 - 11.2021

Call Center Agent

Work-at-home Solutions
08.2021 - 10.2021

Medical Assistant

Ivy Creek Urgent Care
05.2021 - 08.2021

Patient Registration Representative

Personnel Resources-Southeast Health
02.2021 - 05.2021

Quality Assurance Technician

Wayne Farms
10.2020 - 02.2021

Front Desk Agent/Night Auditor

IHG Army Hotels
03.2019 - 10.2020

Packing Worker

Ben E. Keith
11.2018 - 03.2019

Sewing Machine Operator

Seitz Scientific Industries
08.2018 - 11.2018

Quality Assurance Technician

Wayne Farms
10.2014 - 07.2018

Bachelor's Degree - Healthcare Management

Colorado Technical University

High School Diploma -

Enterprise High School
Tiffany Powell