Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Powell

New Brockton,Alabama

Summary

Detail-oriented and highly organized individual with strong communication skills, able to effectively handle multiple customer inquiries simultaneously. Team player with a positive attitude and a strong work ethic, adept at resolving customer issues and building rapport with clients. Proficient in handling customer interactions through various channels, such as live chat, email, and phone, while maintaining a high level of professionalism and efficiency.

Overview

5
5
years of professional experience

Work History

CUSTOMER SUPPORT SPECIALIST

Concentrix
New Brockton, AL
06.2024 - Current
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Excellent understanding of Zendesk, Five9, and Prism
  • Manages inbound customer inquiries and resolves issues in a timely manner
  • Provides excellent customer service through phone, email, and live chat support
  • Handles escalated customer complaints and resolved conflicts to ensure customer satisfaction
  • Collaborate with cross-functional teams to address customer concerns and improve overall experience
  • Utilize CRM software to document customer interactions and track support tickets.

FRONT DESK SUPERVISOR

Fairfield by Marriott
Enterprise, Alabama
03.2024 - 06.2024
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Managed front desk operations, including guest registration and room assignments, at a busy hotel.
  • Skilled in providing exceptional customer service and resolving guest inquiries and complaints effectively.
  • Trained and supervised front desk staff in check-in/out procedures and ensured smooth daily operations.

CUSTOMER CARE REPRESENTATIVE

Arise
Enterprise, AL
01.2024 - 03.2024
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Audited customer account information to identify issues and develop solutions.

SHIFT SUPERVISOR

CVS Health
Enterprise, Alabama
12.2022 - 01.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
  • Completed store opening and closing procedures and balanced tills
  • Trained new employees and delegated daily tasks and responsibilities
  • Managed team of employees in fast-paced retail environment
  • Oversaw daily operations and ensured efficiency and customer satisfaction.

QUALITY ASSURANCE TECHNICIAN

Wayne Sanderson Farms
Jack, AL
09.2022 - 12.2022
  • Reduced customer complaints with proactive identification of potential issues during routine testing procedures
  • Performed thorough inspections of incoming materials and outgoing products
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates
  • Collaborated with production team to address quality issues and improve processes
  • Conducted inspections of products to ensure they met company standards.

HOTEL FRONT DESK CLERK

Fairfield by Marriott
Enterprise, Alabama
11.2021 - 09.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Streamlined reservations process for improved accuracy and guest experience
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Collected room deposits, fees, and payments
  • Managed guest check-ins and check-outs at a busy hotel front desk
  • Assisted guests with room reservations and inquiries over the phone and in person.

HOUSEKEEPING

Medical Center Enterprise
Enterprise, Alabama
10.2021 - 11.2021
  • Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals
  • Managed housekeeping team effectively for timely room turnovers and consistent high-quality results
  • Sustained a clean and organized work environment through diligent housekeeping practices
  • Demonstrated exceptional attention to detail and time management skills while working as a hospital housekeeper.

CUSTOMER SERVICE REPRESENTATIVE

Arise
Enterprise, Alabama
08.2021 - 10.2021
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests
  • Managed customer inquiries and concerns via phone, email, and chat support
  • Processed orders, returns, and exchanges efficiently and accurately
  • Resolved customer complaints and issues in a professional and timely manner
  • Maintained a high level of product knowledge to assist with customer inquiries.

MEDICAL ASSISTANT

Ivy Creek Urgent Care
Enterprise, Alabama
05.2021 - 08.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Obtained client medical history, medication information, symptoms, and allergies
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Assisted medical providers with patient examinations and procedures
  • Administered medications and injections as directed by healthcare providers
  • Performed EKGs, venipunctures, and other basic medical procedures.

PATIENT REGISTRATION REPRESENATIVE

Personnel Resources
Dothan, Alabama
02.2021 - 05.2021
  • Gathered demographic and insurance information to register patients for medical appointments
  • Verified insurance coverage to confirm patient coverage for necessary medical services
  • Managed and maintained patient records in compliance with HIPAA regulations
  • Scheduled and confirmed patient appointments using electronic medical records systems
  • Assisted patients with insurance verification and billing inquiries
  • Collaborated with healthcare providers to coordinate patient care and referrals.

QUALITY ASSURANCE TECHNICIAN

Wayne Sanderson Farms
Jack, AL
10.2020 - 02.2021
  • Reduced customer complaints with proactive identification of potential issues during routine testing procedures
  • Performed thorough inspections of incoming materials and outgoing products
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates
  • Performed quality checks on products and documented results
  • Conducted inspections of products to ensure they met company standards
  • Collaborated with production team to address quality issues and improve processes.

NIGHT AUDITOR

IHG Army Hotels
Enterprise, Alabama
03.2019 - 10.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems
  • Performed nightly audits to ensure accuracy of financial transactions
  • Assisted guests with check-in and check-out procedures
  • Managed reservations and room assignments
  • Resolved guest issues and concerns in a professional manner
  • Handled cash and credit card transactions accurately.

Education

BACHELOR'S DEGREE IN HEALTHCARE -

Colorado Technical University
CO
01.2020

HIGH SCHOOL -

Enterprise High School
AL
01.2009

Skills

  • Client Services
  • Detail-Oriented
  • Problem-Solving
  • Customer Relations
  • Payment Processing
  • Customer Interactions
  • Customer Relationship Management (CRM)
  • Online Chat Support
  • Help Desk Support
  • Customer Service
  • Client Applications Completion

Timeline

CUSTOMER SUPPORT SPECIALIST

Concentrix
06.2024 - Current

FRONT DESK SUPERVISOR

Fairfield by Marriott
03.2024 - 06.2024

CUSTOMER CARE REPRESENTATIVE

Arise
01.2024 - 03.2024

SHIFT SUPERVISOR

CVS Health
12.2022 - 01.2024

QUALITY ASSURANCE TECHNICIAN

Wayne Sanderson Farms
09.2022 - 12.2022

HOTEL FRONT DESK CLERK

Fairfield by Marriott
11.2021 - 09.2022

HOUSEKEEPING

Medical Center Enterprise
10.2021 - 11.2021

CUSTOMER SERVICE REPRESENTATIVE

Arise
08.2021 - 10.2021

MEDICAL ASSISTANT

Ivy Creek Urgent Care
05.2021 - 08.2021

PATIENT REGISTRATION REPRESENATIVE

Personnel Resources
02.2021 - 05.2021

QUALITY ASSURANCE TECHNICIAN

Wayne Sanderson Farms
10.2020 - 02.2021

NIGHT AUDITOR

IHG Army Hotels
03.2019 - 10.2020

BACHELOR'S DEGREE IN HEALTHCARE -

Colorado Technical University

HIGH SCHOOL -

Enterprise High School

Similar Profiles

CREATE PROFILE
Tiffany Powell