Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Powell

Lebanon,TN

Summary

Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, adaptable in any environment, leveraging seasoned work ethic under any circumstances with situational awareness driving company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase values.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dispatcher/CSR

Rogers Group Inc
01.2024 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Cross-trained existing employees to maximize team agility and performance.

Inside Sales/ Hydraulic Equipment CSR

Nashville Rubber & Gasket
04.2021 - 12.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Performed root cause analyses to identify recurring issues and devise long-term solutions for optimal equipment functionality.
  • Conducted on-the-job training sessions for new technicians, ensuring adherence to safety protocols and proper diagnostic procedures.
  • Established strong relationships with vendors, ensuring timely delivery of products and optimal pricing structures.
  • Processed invoices and payments in line with company policies and procedures.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
  • Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.


Office Administrative Assistant

Nicholson's Cleaners
01.2021 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Sales Associate

Goodwill
08.2018 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Key Holder

Tan Hut
05.2016 - 07.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.

Education

GED -

Gaston College
Dallas, NC
03.2012

Skills

  • Dispatch software
  • Dispatching procedures
  • Dispatch Coordination
  • Schedule Management
  • Communication Equipment Operation
  • Closing tickets
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Problem-solving abilities
  • Reliability
  • Visionary Thinking
  • Goal-Oriented
  • Training and mentoring
  • Complex Problem-Solving
  • Priority management

Certification

Career readiness cerificate

Eatons Fluid conveying power Level 200

Timeline

Dispatcher/CSR

Rogers Group Inc
01.2024 - Current

Inside Sales/ Hydraulic Equipment CSR

Nashville Rubber & Gasket
04.2021 - 12.2024

Office Administrative Assistant

Nicholson's Cleaners
01.2021 - 04.2021

Sales Associate

Goodwill
08.2018 - 01.2021

Key Holder

Tan Hut
05.2016 - 07.2018

GED -

Gaston College

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Tiffany Powell