Tiffany Powers
Savannah,GA
Summary
I am a hard worker and determined. I do not give up easily. I am a leader. I lead by example. Giving up is not an option. I am a fast learner. I have good communication skills and leadership skills. I have over 15 years of experience in managing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wendy's Restaurant
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Reviewed sales and gross profit report to assess company efficiency.
- scheduling
- inventory counts
- lead the shift
General Manager
Wendy's Restaurant
02.2016 - 08.2020
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Savannah High School
Savannah, GABachelor of Science - Healthcare Business Management
American InterContinental University
Schaumburg, IL04.2024
Skills
Product and service knowledge
Problem Resolution
Employee Scheduling
Recruiting and interviewing
Employee performance evaluation
Employee Development
Schedule Management
Orientation and training
Hiring and Training
Training and Development
Money Handling
Shift Scheduling
Administration and Reporting
Team Leadership
Budget Administration
Certification
CNA
PCT
Serv Safe
Timeline
Assistant Manager
Wendy's Restaurant
08.2020 - Current
General Manager
Wendy's Restaurant
02.2016 - 08.2020
High School Diploma -
Savannah High School
Bachelor of Science - Healthcare Business Management
American InterContinental University
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