Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiffany Poye

Katy,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Job Recruiter

Labor Force Staffing
Houston, TX
08.2022 - 01.2023
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Assisted in onboarding new hires by providing orientation materials and conducting introductions with key personnel.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Reviewed resumes and conducted interviews with qualified candidates to evaluate their skills, experience, and interest levels.
  • Conducted initial phone screens with applicants to assess qualifications and determine fit for the role.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Veterinary Technician

Panda Wellness Center
Katy, TEXAS
09.2018 - 03.2020
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.

Client Service Coordinator

VCA Animal Hospital
Houston, TX
05.2012 - 12.2013
  • Monitored incoming emails from clients and responded accordingly within 24 hours.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
  • Scheduled appointments weekly for Veterinarians.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Managed client accounts, including billing, payments and scheduling of services.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Presented and explained fees, clearly clarifying invoices and company policies.

Veterinary Technician

VCA Animal Hospital
Houston, TX
08.2008 - 12.2013
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Prepared and labeled medications and instructed client on administration.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Dispensed prescription medications upon request from veterinarians.
  • Administered and monitored anesthesia for surgeries and operations.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.

Education

Associate of Applied Science - Veterinary Technology

Vet Tech Institute of Houston
Houston, TX
12-2008

Skills

  • Resume Screening
  • Applicant Tracking Systems
  • Pre-Employment Screening
  • Resume Scanning
  • Background Checks
  • Time Management
  • Administrative Skills

References

References available upon request.

Timeline

Job Recruiter

Labor Force Staffing
08.2022 - 01.2023

Veterinary Technician

Panda Wellness Center
09.2018 - 03.2020

Client Service Coordinator

VCA Animal Hospital
05.2012 - 12.2013

Veterinary Technician

VCA Animal Hospital
08.2008 - 12.2013

Associate of Applied Science - Veterinary Technology

Vet Tech Institute of Houston

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Tiffany Poye