Tiffany Pratt
Milwaukee,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clinical Research Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Emergency Room Patient Access Specialist
Emerus
05.2024 - Current
- Support patient arrival and discharge from medical facilities.
- Ability to navigate electronic medical record system.
- Assist patients with financial counseling and payment arrangements.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Clinical Referral Specialist
Aurora Healthcare New Berlin
06.2023 - 05.2024
- Knowledge of clinical referral and scheduling processes and billing/authorization requirements.
- Responsible for coordination of care for referral orders within a specialty.
- Knowledge of patient focused software systems.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Representative- Float
Aurora Healthcare Milwaukee
10.2022 - 06.2023
- Verify and enter demographic information.
- Obtain and verify insurance authorizations/precertification.
- Complete medical record release requests and schedule/confirm patient appointments.
- Collect co-payments and reconcile all daily reports and deposits for accuracy.
- Provide general office and clerical support to assigned area.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Member Solution Specialist
UW Credit Union
05.2022 - 10.2022
- Handle member interactions via phone, with an emphasis on providing excellent member experiences with an acceptable level of baseline credit union knowledge and expertise.
- Demonstrate efficient and proper use of resources, including an internal knowledge base, as well as support department outreach, while accurately composing informative interaction history notes to convey the member experience.
- Demonstrate strong working relationships with fellow Member Solution Center staff, and other groups within the organization, to ensure efficient and effective problem solving and issue resolution.
Fraud Support Associate
FIS Global
12.2021 - 05.2022
- Answering inbound calls to verify activity on Credit, Debit and Prepaid cards with cardholders and issuers.
- Analyze fraud alerts to identify potential fraudulent use on Credit, Debit and Prepaid cards.
- Keep up to date on changing fraud trends.
Retail Lockbox Clerk 2
US Bank
08.2018 - 04.2020
- Log, sort, and process incoming mail.
- Sort, open, extract, and prepare transactions according to client business rules.
- Data entry, use of 10 key touch, and balance multiple transactions for processing.
- Managed transport machine, scanned in payments and updated businesses account receivables.
Sr Member Service Teller
Summit Credit Union
12.2016 - 05.2018
- Completed vault cash management transactions.
- Arbitrated complex member transactions.
- Responsible for maintaining and ordering branch supplies.
- Trained new hires on Summit Credit Union culture and teller interactions with members.
Peak Teller Service Member
Summit Credit Union
07.2016 - 12.2016
- Responsible for welcoming members with a warm greeting and a smile.
- Process transactions in a posthaste manner.
- Provide account services to members by receiving deposits, loan payments; check cashing; issuing savings withdrawals; recording night and mail deposits; and selling cashier’s checks.
- Effectively communicate new and existing products beneficial to the members.
- Upsell and redirect special services for the member, to the Personal Banker on duty.
- Set up and process recurring and daily electronic fund transfer for members.
- Exhibit patience while working with members to establish online banking account set up.
- Work closely with collections to rectify any negative accounts with the members.
Education
Biomedical Science BS -
University of Wisconsin Milwaukee
Financial Services Technical Diploma -
Milwaukee Area Technical College
07.2016
Milwaukee Area Technical College
07.2016
Skills
- Data entry proficiency
- Patient Registration
- Medical terminology knowledge
- Multitasking and Organization
- EMR Updating
- Patient confidentiality
Timeline
Emergency Room Patient Access Specialist
Emerus
05.2024 - Current
Clinical Referral Specialist
Aurora Healthcare New Berlin
06.2023 - 05.2024
Patient Service Representative- Float
Aurora Healthcare Milwaukee
10.2022 - 06.2023
Member Solution Specialist
UW Credit Union
05.2022 - 10.2022
Fraud Support Associate
FIS Global
12.2021 - 05.2022
Retail Lockbox Clerk 2
US Bank
08.2018 - 04.2020
Sr Member Service Teller
Summit Credit Union
12.2016 - 05.2018
Peak Teller Service Member
Summit Credit Union
07.2016 - 12.2016
Biomedical Science BS -
University of Wisconsin Milwaukee
Financial Services Technical Diploma -
Milwaukee Area Technical College
Milwaukee Area Technical College
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