Tiffany Priest
Lakeland
Summary
Proven expertise in HIPAA compliance and customer service, honed at Florida Orthopedic Institute. Demonstrated ability to adapt swiftly, ensuring quality patient care and fostering teamwork. Skilled in insurance verification and maintaining high confidentiality standards, contributing to enhanced patient support and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Access Representative II (Auth Rep)
Florida Orthopedic Institute
01.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Kitchen Aide
Hillsborough County Schools
08.2018 - 01.2020
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
Education
High School Diploma -
Durant High School
Plant City, FL05-2003
Skills
- Customer service
- Customer support
- Reliability and punctuality
- Insurance verification
- Availity
- Medical terminology
- cpt and dx codes
- Insurance portals
- HIPAA compliance
- Data entry proficiency
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Telephone reception
Timeline
Patient Access Representative II (Auth Rep)
Florida Orthopedic Institute
01.2020 - Current
Kitchen Aide
Hillsborough County Schools
08.2018 - 01.2020
High School Diploma -
Durant High School
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