Tiffany Pross
Summary
Dedicated Lead Sales Associate with a strong focus on customer service,
multitasking, organizational skills, and team leadership. Proven ability to foster positive team culture, drive business and resolve customer inquiries effectively.
Overview
10
10
years of professional experience
Work History
Lead Sales Associate
Tempur-Pedic
Tampa, Florida
05.2022 - Current
- Worked as a team to deliver exceptional customer service and comprehensive product knowledge.
- Trained new associates on the process and detailed product features.
- Managed inventory levels to ensure optimal product availability and organization.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Supervised daily operations of sales associates, fostering a positive team culture.
- Followed protocol and processes to drive business
- Preserved target ASP standards
- Maintained thorough knowledge of store policies regarding payments, returns, and exchanges
- Assisted customers in selecting products tailored to their needs and preferences.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Processed payments and returned receipts, cash, coin and cards to customers.
Supervisor
Earl Of Sandwich LLC
Tampa, FL
05.2017 - 05.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Identified needs of customers promptly and efficiently.
- Completed open and closing tasks with efficiency and accuracy, resulting in smooth operations, setting up for days to go smoothly even without my presence.
Receptionist
Edies Styling Center
Tampa, FL
04.2018 - 05.2021
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Greeted and directed visitors to appropriate personnel and answered average of [80] calls and emails daily.
- Maintained daily calendars, set appointments with clients and planned daily salon events.
- Oversaw salon inventory by restocking supplies and submitting purchase orders.
- Maintained professional tone at all times, including during peak rush hours.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 4 stylists.
Survey Interviewer
Heakin Research
Tampa, FL
04.2016 - 05.2017
- Used computer-aided telephone interviewing system to record data.
- Verified eligibility of individuals for survey by asking for relevant personal information.
- Contacted interviewees to be interviewed at home, place of business or field location by telephone, mail or in person.
- Checked contact information from research subjects for accuracy and implemented into company's computer system.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2017
Skills
- Experience in Leadership
- Multitasking
- Goal driven
- Processes and Procedures
- Working Collaboratively
- Customer Service
- Organizational Skills
- Active Listening
- Enthusiastic learner
- Relationship building
Timeline
Lead Sales Associate
Tempur-Pedic
05.2022 - Current
Receptionist
Edies Styling Center
04.2018 - 05.2021
Supervisor
Earl Of Sandwich LLC
05.2017 - 05.2022
Survey Interviewer
Heakin Research
04.2016 - 05.2017
High School Diploma -
Alonso High School