TIFFANY PUGH
Raleigh,NC
Summary
Motivated and resourceful professional, with an interest in building a career in customer service; seeking a position where I can enhance my problem solving and communication skills by helping customers resolve company-related issues.
Overview
10
10
years of professional experience
Work History
Natural Hair Care Specialist
Tiffanys'Chair
05.2019 - Current
- Provide excellent customer service and ensure customer satisfaction
- Devised processes to boost long-term business success and increase profit levels
- Effective oral communication skills to interact with clients
- Adequate written communication skills to develop policies, craft concise media posts, and perform other writing tasks
- Monitor cost-effectiveness for business
- Managing day-to-day operations of the salon including opening and closure procedures and customer intake procedures
- Creating Social media marketing posts on platforms I.e Instagram and Tik Tok to promote services
- Ability to use spreadsheets, word processing programs, and customer management software
- Account for reports and expenses of the salon
- Managing inventory salon products by maintaining records of stock quantities on hand and ordering replacement items
- Processing clients payments and maintaining accurate financial records.
Outbound Verification Specialist
Assurance-Instant Teams
03.2023 - 05.2024
- Build rapport
- Took over 300 calls a day
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Maintained good metrics per company guidelines
- Great call handling skills
Medical Administrative Assistant
FastMed Urgent Care
09.2017 - 01.2019
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Supported office staff and operational requirements with administrative tasks
- Basic coding skills for ICD/CPT, Third party, Medicare, Medicaid, HMO, PPO
- Data entry
- Compliance
- Medical Terminology
- Medical Billing
- Release of Information
- Medical Records Management
- Patient Registration
- Prepare daily deposits and reconciliation, and abide by HIPPA and OSHA.
Marketing Director
Chick-fil-a
08.2014 - 11.2017
- Created innovative strategies to drive customer engagement
- Perform opening duties, which involves preparation, managed call outs
- Lead team members to be sufficient to meet daily sales
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics
- Managed flow and efficiency of the restaurant for prompt service
- Provided top tier experiences for every single guest.
Education
Associate of Science in Computer Science -
Ultimate Medical Academy
01.2017
Skills
- Customer Service
- Detail Oriented
- Sales
- FourGen Computer-Aided Software Engineering (CASE) Tools
- Microsoft Word
- Data Entry
- Medical administrative
Timeline
Outbound Verification Specialist
Assurance-Instant Teams
03.2023 - 05.2024
Natural Hair Care Specialist
Tiffanys'Chair
05.2019 - Current
Medical Administrative Assistant
FastMed Urgent Care
09.2017 - 01.2019
Marketing Director
Chick-fil-a
08.2014 - 11.2017
Associate of Science in Computer Science -
Ultimate Medical Academy
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