TIFFANY PUGH
Summary
High-performing typist with substantial experience in creating, editing and formatting documents. Proficient in Microsoft Office and Google Docs with typing speed beyond average. Strong verbal and written communication skills and excels under tight deadlines. Organized employee with working knowledge in document formatting and layout. Proficient in word processing and presentation software. Reliable with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Clerk Typist
Passaic County Board Of Social Services
04.2001 - Current
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Received and routed business correspondence to correct departments and staff members.
- Used Gump to sort, summarize and tabulate various statistical data.
- Help client's to gain information to get the relative information that helps them gain the benefits that are seeking.
- Screening the clients for benefits, to see if they eligible for benefits.
Customer Service Manager
Pathmark
09.1994 - 06.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Customer Service Representative
DialAmerica
04.1994 - 09.1996
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
Education
BBA - Clinical Psychology
Fairleigh Dickinson University
Teaneck, NJAssociate of Science - Counseling Psychology
Bloomfield College
Bloomfield, NJ08.1995
High School Diploma -
John F Kennedy High School
Paterson, NJ06.1993
Skills
- Active Listening
- Accuracy Verification
- Clerical Support
- Client Correspondence
- Office Organization
- Critical Thinking
- Office Supplies and Inventory
- Client Information Database Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Clerk Typist
Passaic County Board Of Social Services
04.2001 - Current
Customer Service Manager
Pathmark
09.1994 - 06.2001
Customer Service Representative
DialAmerica
04.1994 - 09.1996
BBA - Clinical Psychology
Fairleigh Dickinson University
Associate of Science - Counseling Psychology
Bloomfield College
High School Diploma -
John F Kennedy High School
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