Tiffany Pugh
Guin,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Compassionate program coordinator accustomed to treating diverse client needs while managing a program tailored to their mental illnesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Coordinator
Northwest Alabama Mental Health
Hamilton, Alabama
06.2023 - Current
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Prepared reports on progress towards program goals for management review.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Researched evidence-based practices for treating mental health disorders.
- Organized workshops on mental health awareness and suicide prevention.
- Supported clients undergoing treatment for mental health conditions.
- Assisted in diagnosing mental health conditions using DSM criteria.
- Reviewed relevant literature regarding clinical interventions for mental health disorders.
- Provided referrals to mental health providers when necessary.
- Provided mental health assessments and evaluations of patients.
- Facilitated support groups for clients dealing with mental health issues.
- Provided referrals for mental health services as needed.
- Educated patients about their mental health diagnosis, medications and treatments.
- Facilitated psychoeducational groups for clients with mental health issues.
- Attended workshops and conferences related to mental health issues.
- Coordinated referrals to external mental health resources when appropriate.
Crisis Case Manager
Northwest Alabama Mental Health
Haleyville, AL
01.2020 - 06.2023
- Conducted home visits to assess family dynamics and provide assistance as needed.
- Assessed client's needs and provided appropriate resources or referrals to ensure safety of the individual.
- Provided guidance and support throughout the recovery process for those struggling with substance abuse disorders.
- Actively participated in professional development opportunities that focused on improving skills related to crisis intervention techniques.
- Advised families on available resources that could benefit their loved one during times of extreme distress.
- Responded promptly to emergency calls from clients or community members regarding mental health crises.
- Coordinated activities such as job placement, housing assistance, legal aid and other supportive services for clients in crisis situations.
- Managed caseloads of up to 25 clients at a time while providing quality care tailored to each individual's specific needs.
- Maintained accurate case notes, documentation and records of all client interactions.
- Attended court hearings when necessary to advocate for the rights of an individual facing criminal charges due to their mental illness.
- Educated families on how best to manage their loved one's disorder while maintaining healthy relationships with them.
- Developed and implemented crisis intervention plans to assist individuals in managing their current situation.
- Provided support, counseling and referrals to clients in crisis situations.
- Identified any potential risks or threats posed by a client's behavior or environment and took appropriate action accordingly.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Planned and coordinated discharge from care facility to patient's home.
Education
Bachelor of Science - Psychology
Judson College
Marion, AL12-2018
Skills
- Facility Management
- Staff Evaluation
- Staff Development
- Scheduling proficiency
- Program Management
- Report creation
- Behavioral Health
- Progress Monitoring
- Individual Counseling
- Medication Management
- Mental health counseling
- Family Support
- Care Planning
- Discharge Planning
- Suicide Prevention
- Rehabilitation techniques
- HIPAA Regulations
- Therapeutic Interventions
- Behavior Modification
Accomplishments
- Everyday Hero award for demonstrating superior performance in the Rehabilitation Day Program.
Certification
- Medication Assistance Certification
- CPR and First Aid
- Recognizing and Intervening in the Early Stages of Psychosis Certification
- Long-Acting Injectable Antipsychotic Medications for Psychosis Certification
- Assessment and Treatment of Individuals with Traumatic Brain Injury Certification
- Effective Psychoeducation for Individuals with Serious Mental Illness Certification
- Creating a Structured Approach to Supervision Certification
- Compassion and Empathy in Service Delivery Certification
Languages
English
Professional
Timeline
Program Coordinator
Northwest Alabama Mental Health
06.2023 - Current
Crisis Case Manager
Northwest Alabama Mental Health
01.2020 - 06.2023
Bachelor of Science - Psychology
Judson College
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