Tiffany M. Quemado

(Contracted for Tripler Army Medical Center)

Supervisor: SSG Dominque Mancillas

Phone# (808) 433-3089

Hours Worked: 40 hours a week

Acted in a front-line capacity to facilitate the execution of elective Laser Refractive Surgery for active duty military personnel including PRK, LASIK, LASIK w/ Contoura mapping, SMILE, ICL, and Refractive clear lens exchange. Dynamically led preparation and eligibility for Corneal Collagen Cross-linking for patients diagnose with Keratoconus and Corneal Ectasia by obtaining medical records and data entry into Avedro database.

• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Prepared patients and administered basic eye exam tests.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Took anatomical or functional ocular measurements of eye or surrounding tissue.
• Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
• Conducted tonometry or tonography tests to measure intraocular pressure.
• Observed pupils, visual acuteness and extra-ocular movements to check patient status.
• Perform ancillary and diagnostic topography testing.
• Cleaned and performed minor maintenance on examination equipment and glasses.
• Wrote, edited and filed patient medical records, maintaining confidentiality.
• Counseled patients in surgery and treatment plans.
• Orchestrating medication dispensing prior to surgery.
• Advised patients on instructions for ocular medications, dressings and bandage contact lenses.
• Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to surgery patients as directed by surgeons.
• Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
• Handed instruments and supplies to surgeons during outpatient surgical procedures.
• Cleaned and sterilized operating rooms.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Trained numerous staff members on operating room procedures, infection control and safety and functionality procedures.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations during surgery.
• Conducted follow up calls with patients after their procedure was completed.
• Arrange and organizes clinic and surgery rotation schedules for Refractive Technicians.
• Initiates purchase request for customized and in-stock implantable contact lens.
• Maintains preventative maintenance for all laser machines and Avedro device through communicating with laser engineers and medical maintenance.
• Monitors office, clinic, and operating room supply inventory.
• Provide new refractive technicians with essential information on how to in-process.
• Expert with preparation for JCAHO inspection every three years.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Scheduled follow-up appointments as designated by physician.

(Contracted for Tripler Army Medical Center)

Supervisor: SSG Dominque Mancillas

Phone# (808) 433-3089

Hours Worked: 40 hours a week

Acted in a front-line capacity to facilitate the execution of elective Laser Refractive Surgery for active duty military personnel including PRK, LASIK, LASIK w/ Contoura mapping, SMILE, ICL, and Refractive clear lens exchange. Dynamically led preparation and eligibility for Corneal Collagen Cross-linking for patients diagnose with Keratoconus and Corneal Ectasia by obtaining medical records and data entry into Avedro database.

• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  
• Prepared patients and administered basic eye exam tests.
  
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  
• Took anatomical or functional ocular measurements of eye or surrounding tissue.
  
• Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
  
• Conducted tonometry or tonography tests to measure intraocular pressure.
  
• Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  
• Perform ancillary and diagnostic topography testing.
  
• Cleaned and performed minor maintenance on examination equipment and glasses.
  
• Wrote, edited and filed patient medical records, maintaining confidentiality.
  
• Counseled patients in surgery and treatment plans.
  
• Orchestrating medication dispensing prior to surgery.
  
• Advised patients on instructions for ocular medications, dressings and bandage contact lenses.
  
• Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to surgery patients as directed by surgeons.
  
• Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
  
• Handed instruments and supplies to surgeons during outpatient surgical procedures.
  
• Cleaned and sterilized operating rooms.
  
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Trained numerous staff members on operating room procedures, infection control and safety and functionality procedures.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations during surgery.
• Conducted follow up calls with patients after their procedure was completed.
• Arrange and organizes clinic and surgery rotation schedules for Refractive Technicians.
• Initiates purchase request for customized and in-stock implantable contact lens.
• Maintains preventative maintenance for all laser machines and Avedro device through communicating with laser engineers and medical maintenance.
• Monitors office, clinic, and operating room supply inventory.
• Provide new refractive technicians with essential information on how to in-process.
• Expert with preparation for JCAHO inspection every three years.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Scheduled follow-up appointments as designated by physician.

(Contracted for Tripler Army Medical Center)

Supervisor: Sgt. Cameron Henderson Phone# (910) 797-7159

Hours Worked: 40 hours a week

Acted in a front-line capacity to facilitate the execution of elective Laser Refractive Surgery for active duty military personnel including PRK, LASIK, ICL, and Refractive clear lens exchange. Dynamically led preparation and eligibility for Corneal Collagen Cross-linking for patients diagnose with Keratoconus and Corneal Ectasia by obtaining medical records and data entry into Avedro database.

• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Prepared patients and administered basic eye exam tests.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Took anatomical or functional ocular measurements of eye or surrounding tissue.
• Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
• Conducted tonometry or tonography tests to measure intraocular pressure.
• Observed pupils, visual acuteness and extra-ocular movements to check patient status.
• Perform ancillary and diagnostic topography testing.
• Cleaned and performed minor maintenance on examination equipment and glasses.
• Wrote, edited and filed patient medical records, maintaining confidentiality.
• Counseled patients in surgery and treatment plans.
• Orchestrating medication dispensing prior to surgery.
• Advised patients on instructions for ocular medications, dressings and bandage contact lenses.
• Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to surgery patients as directed by surgeons.
• Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
• Handed instruments and supplies to surgeons during outpatient surgical procedures.
• Cleaned and sterilized operating rooms.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Trained numerous staff members on operating room procedures, infection control and safety and functionality procedures.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations during surgery.
• Conducted follow up calls with patients after their procedure was completed.
• Expertise with preparation for JCAHO inspection every three years.

(Contracted for Tripler Army Medical Center)

Supervisor: SSG Leyla Macias

Hours Worked: 40 hours a week

Acted in a front-line capacity to facilitate the execution of elective Laser Refractive Surgery for active duty military personnel including PRK and LASIK.

• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Prepared patients and administered basic eye exam tests.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Took anatomical or functional ocular measurements of eye or surrounding tissue.
• Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions.
• Conducted tonometry or tonography tests to measure intraocular pressure.
• Observed pupils, visual acuteness and extra-ocular movements to check patient status.
• Perform ancillary and diagnostic topography testing.
• Cleaned and performed minor maintenance on examination equipment and glasses.
• Wrote, edited and filed patient medical records, maintaining confidentiality.
• Counseled patients in surgery and treatment plans.
• Orchestrating medication dispensing prior to surgery.
• Advised patients on instructions for ocular medications, dressings and bandage contact lenses.
• Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to surgery patients as directed by surgeons.
• Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
• Handed instruments and supplies to surgeons during outpatient surgical procedures.
• Cleaned and sterilized operating rooms.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Trained numerous staff members on operating room procedures, infection control and safety and functionality procedures.
• Maintained smooth patient flow throughout facility, promoting efficient overall operations during surgery.
• Conducted follow up calls with patients after their procedure was completed.

(Contracted for Tripler Army Medical Center)

Supervisor: SGT Zibeedee White

Hours Worked: 40 hours a week

Supported and operated effectively in fast-paced high-volume clinic. Provided top quality customer service to enhance patient satisfaction.

• Greeted each patient pleasantly and checked patients in and out for schedule appointments.
• Answered multi-line phone system and directed callers to requested personnel or staff.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Protected patients by observing strict HIPAA guidelines.
• Verified accurate patient demographic and insurance information to enter into electronic medical system.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Scheduled appointments for patients via phone and in person.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Compiled physical and digital documents, charts and reports.
• Called patients to confirm scheduled appointments and obtain additional details.
• Entered ICD-9 and CPT codes, based on diagnosis to maintain accuracy for billing department.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Trained new staff on office procedures, insurance processes and medical terminology.
• Ordered ink cartridges, toner, paper and other office supplies.
• Followed infection control procedures to protect patients and staff in waiting area.
• Straightened up and cleaned waiting room to maintain neat and organized space.

(Physician Retired)

Supervisor: Desi Maglaya, CMA Phone# (808) 383-8041

Demonstrated and facilitate front and back office support to ensure patient flow and efficiency.

• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions radiology testing.
• Answered appointment calls to streamline office operations.
• Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Printed and filed examination data records according to HIPAA patient standards.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Coordinated and scheduled surgeries for patient at affiliated surgical facilities.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Effectively supported surgeons in fast-paced healthcare environments, resulting in better patient care and less pain medication post-surgery.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Positioned patients for optimal comfort prior to out-patient procedures.
• Handed instruments and supplies to surgeon during minor procedures.
• Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
• Closed wounds using sutures, staples and other tools.
• Addressed patient bleeding and applied sterile dressings to close wounds.
• Counted and recorded sponges, instruments and needles at beginning and end of surgical procedures.
• Collected and prepared tissue specimens for laboratory analysis.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Cleaned and sterilized operating rooms.