Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Languages
Work Availability
Timeline
Hi, I’m

Tiffany Querido

D-Level experienced leader
Winchester,CA
Tiffany Querido

Summary

Providing diligent ethical leadership while creating and curating a positive and motivational diverse culture. Accomplished and qualified D-Level Human Resources Director with 10+ years of experience in coordinating recruitment, onboarding, and training processes ensuring all staffing aligns with business objectives and operational requirements. In-depth expertise in management, recruitment, compliance, and organizational culture. Accomplished in developing and implementing employee engagement programs resulting in increased retention, staff productivity, and operational quality.

Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

Overview

16
years of professional experience
2
years of post-secondary education
1
Certification

Work History

Anthem Memory Care
Murrieta

COMMUNITY HUMAN RESOURCE DIRECTOR
02.2022 - 06.2025

Job overview

  • Improved retention by 23% through innovative recruitment, onboarding, and employee engagement.
  • Led organizational wide training on HR, Employee Relations, Employee Engagement, Retention, and Cultural Development.
  • Maintain knowledge of employment law (state and federal), talent management, regulatory changes, and new technologies in human resources, performance reviews, and leave of absences.
  • Maintain all personnel files.
  • Recruitment process for all staff levels, including exempt, nonexempt, and temporary positions.
  • Administer HR plans and procedures for personnel within designated areas.
  • Manage workers compensation claims and reporting requirements.
  • Employee relations investigations and or providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
  • Manage payroll and benefit functions for the assigned community.
  • HRIS Management.
  • Create and execute employee engagement programs that promote but are not limited to team building, communication, trust, increase retention, improve productivity, foster innovation, and create alignment with organizational goals.
  • Oversaw daily operations of memory care facilities to ensure quality service.
  • Managed staff recruitment, training, and performance evaluation for optimal team dynamics.
  • Ensured compliance with state regulations and industry standards in memory care practices.
  • Analyzed operational processes to identify areas for improvement and efficiency gains.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Managed budgeting and financial planning processes for the organization.

Choices Case Management
Brentwood

Contracted Recruiter
08.2024 - 12.2024

Job overview

  • Contracted recruiter for a workers compensation organization. Complete tasks, phone screening, interviews, and Human Resource consulting.
  • Oversee the recruitment process for all staff levels, including exempt, nonexempt, and temporary positions.
  • Conducted candidate interviews to assess skills and cultural fit.
  • Collaborated with hiring managers to understand position requirements.
  • Maintained Applicant Tracking System records of all applicants.

Amazon
Beaumont

AREA MANAGER II
03.2021 - 02.2022

Job overview

  • Responsible for managing 100+ Fulfillment Center Associates.
  • Develop Process Guide schedule to ensure PG's are used within budget.
  • Create an indirect role schedule to assist in ensuring associates were not used extensively and still had time within their performance paths.
  • Construct growth opportunities for assigned Process Assistants and Process guides for the next steps in their development paths.
  • Ensure effective training that assists in attaining not only daily department goals but reaching building metrics as well.

E4 Control Systems
Murrieta

HR Generalist
01.2020 - 08.2020

Job overview

  • Responsible for completing a variety of tasks to support the daily operations of the HR department.
  • HR laws to current policies and procedure.
  • Oversaw the recruitment process for all staff levels, including exempt, nonexempt, and temporary positions.
  • Extend job offers and lead new employee orientations to ensure a smooth onboarding experience.
  • Administer HR plans and procedures for personnel within designated areas.
  • Drafted HR documents.
  • Oversaw the hiring and onboarding process.
  • Networking events to establish and cement community ties, B2B relationships and industry connections.
  • Assist in overseeing a company’s financial operations based on the company’s financial stability.
  • Coordinate with team to ensure every employee received their paycheck on time and accurate.

STAT CPR Solutions
Temecula

HR Generalist
09.2018 - 02.2020

Job overview

  • Administered various human resource plans and procedures for all company personnel.
  • Assisted in the development and implementation of employee handbook and personnel policies and procedures.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Oversaw the recruitment process for all staff levels, including exempt, nonexempt, and temporary positions.
  • Extend job offers and lead new employee orientations to ensure a smooth onboarding experience.
  • Administer HR plans and procedures for personnel within designated areas.
  • Social Media Management.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Institute a structured office flow to instill organized business operations.
  • Recorded expenses and maintained accounting records.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.

Ben Bridge Jeweler
Temecula

PANDORA MANAGER
09.2016 - 04.2018

Job overview

  • Organize and maintain functioning shop procedures and protocol.
  • Mentored core start-up team, working to outline initial company policies and procedures.
  • Extend job offers and lead new employee orientations to ensure a smooth onboarding experience.
  • Social Media Management.
  • Introduced complete on-boarding and training programs, surpassing established team sale targets and employee retention goals.
  • Coordinated work across departments to keep teams on track with company goals.
  • Increased Pandora Sales by 40.3% within first quarter.
  • Inventory Management.

All About Pets
Las Vegas

HUMAN RESOURCES Generalist
03.2015 - 10.2016

Job overview

  • Administered various human resource plans and procedures for all company personnel.
  • Assisted in the development and implementation of employee handbook and personnel policies and procedures.
  • Generated and implemented business strategies to increase revenue while executing operational base development.
  • Administer HR plans and procedures for personnel within designated areas.
  • Social Media Management.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Institute a structured office flow to instill organized business operations.
  • Recorded expenses and maintained accounting records.

Banfield Pet Hospital
Las Vegas

ASSISTANT PRACTICE MANAGER
08.2014 - 04.2016

Job overview

  • Ensured that all clinic staff members are trained in safety protocols and procedures.
  • Managed finances, collecting payments, and paying bills.
  • Ensured that all staff members worked towards improving patient care through continuing education classes, workshops, or conferences.
  • Administer HR plans and procedures for personnel within designated areas.
  • Assist in the development, communication, and implementation of effective personnel policies.
  • Implemented procedures to ensure that all patients receive high quality care in a safe environment.
  • Provided leadership in developing and implementing office policies and procedures.
  • Evaluated staff performance and providing feedback to help them improve their skills.
  • Oversaw the day-to-day operations of the veterinary practice facility to ensure patient care is delivered efficiently and effectively.
  • Recruitment, training, and retention.
  • Extend job offers and lead new employee orientations to ensure a smooth onboarding experience.

Small Animal Care Center
San Jacinto

SHIFT LEAD VETERINARY TECHNICIAN
05.2011 - 05.2013

Job overview

  • Provided general nursing care.
  • Examined animals and checking vitals in preparation for the Veterinarian.
  • Took X-rays of animals.
  • Administered first aid for emergencies.
  • Administered medication and treatments.
  • Drew blood samples for testing.
  • Monitored animals under anesthesia.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Controlled Drugs Inventory.
  • Maintained Hospital social media.
  • Assisted in all local events hosted by the San Jacinto Animal Shelter.
  • Train and mentor oncoming new team members.
  • Mentor team members in any new skills learned as well as previous ones.

Lowes
Roanoke

ASSISTANT CUSTOMER SERVICE MANAGER
09.2010 - 05.2011

Job overview

  • Managing the customer service department and ensuring that all employees are performing their duties effectively.
  • Providing leadership for customer service team by setting a good example for other employees.
  • Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner.
  • Oversaw the training of new employees to ensure they are able to perform their jobs effectively.
  • Providing feedback to supervisors regarding employee performance in order to help them improve work.
  • Monitored customer satisfaction to identify trends or problems with customer service quality.
  • Maintaining a database of customer information such as contact information and purchase history.

Emergency Veterinary Services
Roanoke

VETERINARY ASSISTANT (Shift Lead)
03.2010 - 05.2011

Job overview

  • Graveyard technician, maintained the hospital overnight.
  • Admitted patients.
  • Receptionist Duties; incoming/outgoing calls throughout the night.
  • Train and mentor oncoming new team members.
  • Assisted Veterinarian with all treatment and care of the animals.
  • Placed IV cath, took radiographs, administering medications, restraining patients, etc.

Salem Animal Hospital
Salem

VETERINARY ASSISTANT (Shift Lead)
08.2009 - 10.2010

Job overview

  • Admitted patients.
  • Receptionist Duties; incoming/outgoing calls throughout.
  • Train and mentor oncoming new team members.
  • Assisted Veterinarian with all treatment and care of the animals.
  • Placed IV cath, took radiographs, administered medications, restrained patients, etc.
  • Maintained a clean environment and restocked work area.

Education

Southern New Hampshire University
Hooksett, NH

Certification Of Human Resource Management
01.2023 - 11.2024

Southern New Hampshire University
Manchester, NH

MS from Organizational Leadership
06.2025

Southern New Hampshire University
Manchester, NH

MBA.HRM from Human Resources Management
11.2023

Southern New Hampshire University
Manchester, NH

BS.BAD from Business Administration Con. Human Resource
04.2021

Eastern Gateway Community College
Steubenville, OH

AAB from Business Management Con. Human Resource
10.2020

Temecula Valley High School
Temecula, CA

High School Diploma
06.2002

Skills

  • Workforce Planning and Development
  • HRIS Management
  • Employee Relations
  • Regulatory compliance
  • HRIS management
  • Performance management
  • Budget management
  • Innovation management
  • Investor relations
  • Logistics management
  • Operational Management
  • Recruitment
  • Strategic Planning and execution
  • Risk Management
  • Growth Optimization
  • Fiscal Accountability
  • Facility Management
  • Vendor Sourcing and Negotiation
  • Local, State, and Federal Regulations
  • Bilingual Spanish
  • Organizational Development
  • Employee Performance Improvement
  • HR Policy, Process & Systems Design
  • Compensation and Benefits
  • Talent Acquisition
  • Coaching and Motivation
  • Retention Program Development
  • Payroll Coordination

Certification

  • Certificate of Human Resource Management, SNHU, 2025
  • Change Management- Managing Change Process, Wiley, 2023
  • Performance Measurement Techniques, Wiley, 2023
  • Information Technology and Ebusiness, AICPA, 2023
  • Data Analytics Modeling Certificate, Wiley, 2023
  • Building Personal Resilience, Wiley, 2023
  • Managing Change, AICPA, 2023
  • Microsoft Power BI Go Beyond Pivot Table, Wiley, 2023
  • Data Analytics Core Concepts Certificate, Wiley, 2023
  • Robotic Process Automation Strategy for Business Leaders, AICPA, 2022
  • Foundations of Leadership Certificate, The National Society of Leadership and Success, 2021
  • Leading vs. Managing, Wiley, 2021

Volunteer Experience

  • Vice President, Chaparral High School Dance Supporters Board, 08/01/24, Present
  • Choral President, Day Middle School Choral Music Supporters Board, 08/01/19, 06/01/22
  • Department Head for Volunteers/Back to School Event/ Children's Praise and Worship, The Bridge Church, 08/01/16, 2023

Languages

English
Native language
Availability
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Timeline

Contracted Recruiter

Choices Case Management
08.2024 - 12.2024

Southern New Hampshire University

Certification Of Human Resource Management
01.2023 - 11.2024

COMMUNITY HUMAN RESOURCE DIRECTOR

Anthem Memory Care
02.2022 - 06.2025

AREA MANAGER II

Amazon
03.2021 - 02.2022

HR Generalist

E4 Control Systems
01.2020 - 08.2020

HR Generalist

STAT CPR Solutions
09.2018 - 02.2020

PANDORA MANAGER

Ben Bridge Jeweler
09.2016 - 04.2018

HUMAN RESOURCES Generalist

All About Pets
03.2015 - 10.2016

ASSISTANT PRACTICE MANAGER

Banfield Pet Hospital
08.2014 - 04.2016

SHIFT LEAD VETERINARY TECHNICIAN

Small Animal Care Center
05.2011 - 05.2013

ASSISTANT CUSTOMER SERVICE MANAGER

Lowes
09.2010 - 05.2011

VETERINARY ASSISTANT (Shift Lead)

Emergency Veterinary Services
03.2010 - 05.2011

VETERINARY ASSISTANT (Shift Lead)

Salem Animal Hospital
08.2009 - 10.2010

Southern New Hampshire University

MS from Organizational Leadership

Southern New Hampshire University

MBA.HRM from Human Resources Management

Southern New Hampshire University

BS.BAD from Business Administration Con. Human Resource

Eastern Gateway Community College

AAB from Business Management Con. Human Resource

Temecula Valley High School

High School Diploma

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Tiffany QueridoD-Level experienced leader
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