Tiffany Quinn

I am a traveling financial consultant contracted with UBS Financial Services. When they get a financial advisor who moves from another financial firm, I am offered the opportunity to lead a team of between 5 and 15 team members to assist with transitioning the FA's book of business. The book of business consists of opening checking accounts, business accounts, loans, 401(k), 529 plans, investment accounts, annuities, and life insurance policies.

• Leading teams involves organizing and instructing each member on specific tasks to manage a smooth and successful transition.
• The book of business can range from 250 to 1,200 households. The task takes great time management and skills.
• In order to run a smooth transition, you have to have the knowledge of what forms are needed, and accuracy on documents before sending them to the clients.

• Assisted with preparation of closing packages prior to submission to lenders.
• Verified that all documents received were complete and accurate according to regulations.
• Performed quality control reviews on loans prior to funding.
• Maintained accurate records of all loans processed.
• Collaborated closely with colleagues in other departments as needed.
• Monitored progress of each loan application through various stages of approval process.
• Provided support to customers during the entire loan process including post-closing activities.
• Adhered strictly to compliance standards set by federal, state, and local regulations.
• Identified opportunities for improvement in current processes and procedures.

• Analyzed financial data and prepared reports on the branch's performance for senior management.
• Provided training to new employees on company policies and procedures.
• Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
• Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
• Analyzed market trends to identify opportunities for new business development.
• Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
• Developed strategies for increasing customer satisfaction levels and improving service quality.
• Ensured compliance with internal policies and procedures as well as external regulations.
• Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
• Recruited new staff members through job postings and conducting interviews.
• Resolved customer issues effectively in order to maintain strong customer relationships.
• Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
• Evaluated operational processes regularly in order to identify areas for improvement.

• Analyzed financial documents provided by customers to determine their needs.
• Processed loan applications according to established guidelines.
• Provided guidance on how best to utilize online banking tools for maximum benefit.
• Responded promptly to customer emails, phone calls and requests for information.
• Reviewed existing accounts for accuracy of information and compliance with regulations.
• Monitored changes in laws related to banking policies and procedures.
• Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
• Provided customer service to clients, including answering questions and resolving issues.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
• Cross-sold banking products such as credit cards, loans and investments.
• Recognized opportunities for cross-selling additional banking products or services.