Tiffany Ragan
Macon,GA
Summary
Diligent and well rounded Administrative Representative with a solid background in Office Management and Medical Billing. Brings over 20 years of combined experience aligning technical assets, human resources and senior leadership objectives in harmonious effort toward shared goals. Strong organizational skills with keen eye for detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Billing and Referrals
Skin Care Physicians Of Georgia
06.2023 - Current
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Logged charges and payments within [Software].
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed vendor and supplier payments on weekly basis.
Delivery Driver
Instacart
09.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
Office Manager
Bland Roofing Co, Inc.
08.2008 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Practical Nursing
Central Georgia Technical College
Macon, GA07-2021
Skills
- HIPAA compliance
- Continuous learning mindset
- Insurance verification
- Data entry proficiency
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Medical billing software proficiency
- Claims processing proficiency
- Customer service
- Multitasking Abilities
Certification
BLS Certification
CPR Certification
Timeline
Medical Billing and Referrals
Skin Care Physicians Of Georgia
06.2023 - Current
Delivery Driver
Instacart
09.2021 - Current
Office Manager
Bland Roofing Co, Inc.
08.2008 - 07.2019
Associate of Science - Practical Nursing
Central Georgia Technical College
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