Tiffany Randolph

Utilize internal systems to manage and track high-volume customer data, ensuring accuracy and compliance. Develop comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines. Demonstrate adaptability by quickly learning new software programs as needed for various processing assignments. Maintain high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.

Guided customers in using self-service tools and assisted with troubleshooting issues related to accessing and navigating the website and mobile app. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Enhanced customer satisfaction by providing efficient and accurate information about health insurance policies. Ensured compliance with federal and state regulations governing health insurance claims processes to avoid penalties or legal action. Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges. Assisted customers in navigating company website improving overall user experience.

Provided frontline technical support to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Translated complex technical issues into a digestible language for non-technical users. Improved customer satisfaction by providing timely and accurate technical support for various software, hardware and networking issues. Delivered exceptional customer service with active listening and empathetic communication to quickly addressing concerns and providing clear, concise explanations of technical solutions.