Tiffany Rao
Mount Enterprise
Summary
Motivated professional seeking position with reputable organization to expand skills and knowledge. Demonstrates strong leadership abilities and problem-solving mindset, committed to optimizing operations for cost reduction and improved efficiency. Utilizes independent decision-making and sound judgment to drive positive outcomes for company. Currently pursuing full-time role that offers professional challenges, while leveraging exceptional interpersonal skills, effective time management, and expertise in problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher
Hisd school district
08.2020 - Current
- Developed comprehensive lesson plans aligned with TEKS standards.
- Fostered connections with students, parents, and fellow educators.
- Engaged in extensive educational programs for professional advancement.
- Implemented multiple tools to address students' individual learning preferences.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Rehab Tech 3
Rusk State Hospital
01.2015 - 12.2019
- Utilized psychological techniques to communicate effectively with various demographics every day.
- Implemented diverse lectures to enhance practical abilities.
- Handled incoming calls to support department's communication process.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Home Health Aid
01.2012 - 12.2014
- Various task to assist with personal hygiene and general care of the patient
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Lehmann Eye Center
01.2010 - 12.2012
- I prepared patients for doctors visit, assisted the doctor while with the patients, I monitored inventory and ordered supplies, scheduled patients for visits, kept med room stocked, and other various duties that the doctor or the facility needed to be done
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Bachelor's degree - Education
Stephen F. Austin State University
Nacogdoches, TX12.2019
Associate's degree - Early Childhood Education
Kilgore College
Kilgore, TX12.2016
High School Diploma -
Mount Enterprise ISD
Mount Enterprise, TX05.2010
Skills
- Computer skills
- Organizing
- Medical Office Experience
- Insurance Verification
- Telephone skills
- People skills
- Hospital Experience
- Medical Scheduling
- HIPAA
- Teaching
- Lesson planning
- Classroom management
Certification
CPR Certification
Timeline
Teacher
Hisd school district
08.2020 - Current
Rehab Tech 3
Rusk State Hospital
01.2015 - 12.2019
Customer Service Representative
Home Health Aid
01.2012 - 12.2014
Medical Receptionist
Lehmann Eye Center
01.2010 - 12.2012
Associate's degree - Early Childhood Education
Kilgore College
Bachelor's degree - Education
Stephen F. Austin State University
High School Diploma -
Mount Enterprise ISD
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