Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tiffany Rea

Chicago Ridge

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

CSI-NCC
12.2019 - Current
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Maintained detailed notes on all conversations with customers regarding their account status and payment arrangements.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

WAITRESS AND BARTENDER

PRIMETIME RESTAURANT AND BAR
06.2015 - 08.2020
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

TEAM LEAD

DIY RESTAURANT GROUP DBA - NONNA'S
08.2014 - 04.2019
  • Lead crew members on shift.
  • Management in Food Handlers Certification.
  • Delegated tasks to team members according to requirements.
  • Notified supervisors of overarching customer and team member concerns.
  • Continuously monitored tables for any additional requests or assistance needed by guests.
  • Communicated orders to kitchen staff, keeping food fresh and hot.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
  • Conducted bar inventory on regular basis to complete daily requisition sheets.

Education

ASSOCIATE IN ARTS (A.A.) -

MORAINE VALLEY COMMUNITY COLLEGE
05.2024

HIGH SCHOOL DIPLOMA - undefined

RICHARDS HS
01.2017

Skills

  • Bilingual (Spanish)
  • Call center experience
  • Microsoft Outlook, Microsoft Excel
  • Payment Processing
  • Documentation
  • Call management
  • Complaint resolution
  • Scheduling
  • Account updating
  • Inbound and outbound calling
  • Customer service
  • Conflict resolution

Certification

  • CPR
  • CNA

Languages

Spanish
Professional Working

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CSI-NCC
12.2019 - Current

WAITRESS AND BARTENDER

PRIMETIME RESTAURANT AND BAR
06.2015 - 08.2020

TEAM LEAD

DIY RESTAURANT GROUP DBA - NONNA'S
08.2014 - 04.2019

HIGH SCHOOL DIPLOMA - undefined

RICHARDS HS

ASSOCIATE IN ARTS (A.A.) -

MORAINE VALLEY COMMUNITY COLLEGE

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