Tiffany Redfearn
Satsuma,AL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Barista
Serda's Coffee Company
09.2021 - 03.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Java Hut
06.2020 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Kurabi Bubble Tea
12.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Satsuma High School
Satsuma, ALSkills
Friendly and outgoing
Team Player
Active listener
Exceptional customer service
Team Leadership
Adaptive and creative
Conflict Mediation
Sales expertise
Relevantworkskills
- Punctual
- Reliable
- Sociable and friendly
- Quick learner
- Competent with various POS systems
- Excellent memory
- Ability to create new drinks based on customers' needs
- Attentive to food allergies and dietary restrictions
- Comfortable working in a team
- Calm and courteous even under pressure
- Able to clean, maintain and operate full espresso machines
- Various brewing methods including filter, french press, cold brew
- Preparation of flavored drinks and addition of syrups, whipped cream and garnishes
- Cleanliness and maintenance of bar counter, dining room and bathrooms
Timeline
Barista
Serda's Coffee Company
09.2021 - 03.2023
Barista
Java Hut
06.2020 - 09.2021
Cashier
Kurabi Bubble Tea
12.2019 - 07.2020
High School Diploma -
Satsuma High School
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