Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Reed

Raleigh,NC

Summary

My name is Tiffany Reed, seeking a Social Services position because I am passionate about making the world a better place at the grassroots level. I have always believed in service and helping others as much as I can. I am pursuing a position to become an advocate for those without a voice.

Overview

7
7
years of professional experience

Work History

Intensive In-Home Qualified Professional

Pride In North Carolina
Raleigh, NC
10.2023 - Current
  • Provided intensive in-home mental health services to children and families.
  • Developed and implemented treatment plans based on client needs.
  • Conducted assessments of clients, including psychiatric evaluations and risk assessments.
  • Collaborated with other professionals, such as psychiatrists, social workers, probation officers, teachers and school counselors.
  • Monitored progress of clients toward identified goals.
  • Facilitated individual, family and group therapy sessions for clients.
  • Educated families about the impact of mental illness on their lives.
  • Assisted in crisis management situations and de-escalation techniques when needed.
  • Maintained accurate records of all therapeutic interventions provided to clients.
  • Coordinated referrals for community resources to meet client needs.
  • Adhered to ethical guidelines set forth by relevant professional organizations.
  • Attended team meetings at various locations throughout the community.
  • Provided case management services to assist with coordination of care between multiple providers.
  • Partnered with schools to ensure students were receiving appropriate educational services.
  • Utilized evidence-based practices when providing clinical interventions.
  • Assisted in developing safety plans for individuals who are at risk of harm or self-harm.

Mental Health Technician

Holly Hill Hospital
Raleigh, NC
07.2021 - Current
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Provided excellent service to patients through personable communication.
  • Effectively managed daily charting for each patient.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Empowered clients to tackle challenging situations with better and more diverse coping skills.
  • Identified and addressed individual mental health challenges to support patients.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Assisted with execution of client activities, support groups and field trips.
  • Maintained client and employee areas in good working order and with adequate supplies.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Completed patient reports daily and submitted to management for evaluation.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

Qualified Mental Health Professional

Monarch Behavioral Health Urgent Care
RALEIGH, ND
07.2022 - 10.2023
  • Collected client information through interviews, observations and tests.
  • Counseled patients individually and in group sessions.
  • Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
  • Performed research tasks to increase knowledge of human behavior and performance.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
  • Conducted intake interviews, case recording and test interpretation to assist in obtaining treatment for clients.
  • Promoted independence by assisting and supervising clients while completing daily living activities.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.

Healthcare Technician 1

Murdoch Development Center
Butner, NC
06.2020 - 09.2021
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Built trust and rapport with patients through caring demeanor, quick response to inquiries.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Adhered to standard operating procedures and complied with safety and quality processes.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.

Residental Services INC

Vocational Services Coordinator
Chapel Hill, NC
08.2016 - 10.2018
  • Helped individuals address disabilities and put together career plans.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Managed load of multiple cases on consistent basis.
  • Documented and filed patient health reports and charts.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement
  • Strategies with each team member
  • Provided behavioral health consulting and problem solving assistance to facility staff in care planning, implementation, and evaluation of care
  • Conducted consulting visits on a routine basis to review behavior management applications and provide comprehensive resident reviews, and facility support
  • Assisted with coordination and implementation of behavioral health programs, and work closely with regional and facility staff for consistent application
  • Provided regional and facility staff triage support of residents with behavioral concerns
  • Maintained a working knowledge of and confirm compliance with all governmental regulations
  • Tracked all changes and actions in computer-based documentation system.
  • Facilitated new team member training on service processes to increase productivity.
  • Completed daily appointment schedule to drive quality and timely service.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Interviewed potential participants to determine eligibility.
  • Checked contact information from research subjects for accuracy and implemented into company's computer system.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Presented student behavioral data during IEP meetings to determine plan changes and progress.
  • Wrote goal-oriented programs and evaluated and documented progress and participation in weekly interdisciplinary treatment team conferences.
  • Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
  • Utilized consulting skills for implementation and maintenance of intervention plans.
  • Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.

Education

B.S - Human Service

Oregon State University
2008

Skills

  • Excellent professional, interpersonal, verbal, and written communication
  • Natural emotional empathy for clients suffering from stress or trauma
  • Ability to develop and strengthen relationships
  • Active listening and intentional speaking
  • Management and organizational abilities
  • Analysis, evaluation, and problem solving
  • Tolerance and patience
  • Giving instructions clearly, respectfully, and effectively
  • Perseverance during difficult situations
  • Creativity in program design and implementation
  • Excellent inner strength
  • Critical thinking
  • Planning
  • Decision-making
  • Work ethic
  • Collaboration
  • Training & Development
  • Organization
  • Troubleshooting
  • Teambuilding
  • People skills
  • Problem resolution
  • Team management
  • Data collection
  • Database management
  • Self-direction
  • Meeting deadlines
  • Client interaction
  • Following direction
  • Data entry
  • Patient positioning understanding
  • Acute and rehabilitative care
  • Mobility Assistance
  • Cultural awareness and sensitivity
  • Infection control standards
  • Relationship building
  • First Aid/CPR
  • Communication
  • Coordination

Timeline

Intensive In-Home Qualified Professional

Pride In North Carolina
10.2023 - Current

Qualified Mental Health Professional

Monarch Behavioral Health Urgent Care
07.2022 - 10.2023

Mental Health Technician

Holly Hill Hospital
07.2021 - Current

Healthcare Technician 1

Murdoch Development Center
06.2020 - 09.2021

Residental Services INC

Vocational Services Coordinator
08.2016 - 10.2018

B.S - Human Service

Oregon State University

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Tiffany Reed