Tiffany Reitz

· Lead and develop a high‑performing team of program managers, change leaders, and business analysts supporting enterprise initiatives.

· Define and steward Heartland’s enterprise project and change management strategy aligned to corporate priorities and capacity.

· Partner directly with senior and executive leadership as a strategic advisor on initiative prioritization, sequencing, and organizational readiness.

· Design and execute adoption‑focused change strategies, including readiness assessments, communication plans, and leadership enablement.

· Collaborate across operations, clinical, IT, marketing, education, and executive teams to ensure alignment and successful execution.

· Serve as escalation leader and governance partner for complex, high‑impact enterprise programs.

· Led operations for 8 practices, 19 doctors, 140+ team members, and an $18.5M budget.

· Improved average office profitability from 17% to 36% through leadership development, operational discipline, and performance coaching.

· Delivered training and presentations at conferences and CE events on OSHA, HIPAA, compliance, and leadership.

· Designed and facilitated leadership development programs including The Leader’s Guide, Leading with Heart, and Elevate Your Potential.

· Mentored high‑potential PMOs and newly appointed RMOs, contributing to leadership pipeline development.

· Recognized with Administrator Presidential Award (2019) and Core Value Award – Achieve (2021).

• Oversaw daily operations to ensure optimal practice efficiency and patient satisfaction.
• Implemented best practices to enhance team performance and streamline workflows.
• Trained and mentored staff on operational procedures and customer service standards.
• Developed and enforced policies to maintain regulatory compliance and operational excellence.

• Designed and executed comprehensive event plans, ensuring seamless coordination of logistics and timelines.
• Collaborated with vendors to secure services, negotiate contracts, and manage relationships effectively.
• Developed creative themes and concepts for events, enhancing attendee engagement and satisfaction.
• Led a team of coordinators to deliver high-quality events on time and within budget constraints.
• Oversaw social media, billing, client communications, and inventory.

• Coordinated patient scheduling and managed appointment reminders to optimize clinic workflow.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Streamlined office procedures, enhancing efficiency in daily operations and reducing wait times.
• Supported billing processes by verifying insurance information and processing claims accurately.