- Camping
- Animal Welfare Advocacy
- Drawing and Painting
- Blogging
- Interior Design
- Photography
- Creative Writing
- I like working with my hands and fixing things
- DIY and Home Improvement
Tiffany Reyer
New Market,AL
Summary
Dynamic professional with extensive experience in customer service and cleaning, owner at Simply Klean. Proven ability to enhance client satisfaction through exceptional attention to detail and effective communication. Skilled in sanitization and patient care, consistently achieving high retention rates and positive feedback. Committed to maintaining a safe and welcoming environment.
Overview
21
21
years of professional experience
Work History
House Cleaner
Simply Klean
01.2013 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Certified Nursing Assistant
Valley View Estates Assisted Living
01.2011 - 08.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Customer Retention Representative
DIRECTV
01.2009 - 01.2013
- Enhanced customer retention rates by proactively addressing concerns and providing tailored solutions.
- Fostered a culture of accountability and ownership within the team, emphasizing the importance of every representative''s role in driving customer retention success.
- Developed strong relationships with clients by being attentive, empathetic, and taking ownership of their issues.
- Addressed escalated cases efficiently by liaising with relevant departments and working collaboratively towards swift resolutions that satisfied both parties involved.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
American Express
02.2007 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
Dicks Sporting Goods Distribution Center
03.2005 - 01.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Sparkman High
Harvest, AL05-2008
Associate of Science - Behavioral Sciences
Calhoun Community College
Tanner, AL05-2012
Associate of Science - Nursing
Alabama A&M University
Normal, AL05-2027
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- HIPAA compliance
- Patient care
- Collecting vital signs
- Call center experience
- Cross-selling techniques
- Retention strategies
- Cash handling
Interests
Timeline
House Cleaner
Simply Klean
01.2013 - Current
Certified Nursing Assistant
Valley View Estates Assisted Living
01.2011 - 08.2013
Customer Retention Representative
DIRECTV
01.2009 - 01.2013
Customer Service Representative
American Express
02.2007 - 12.2009
Customer Service Cashier
Dicks Sporting Goods Distribution Center
03.2005 - 01.2007
High School Diploma -
Sparkman High
Associate of Science - Behavioral Sciences
Calhoun Community College
Associate of Science - Nursing
Alabama A&M University
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