Tiffany Reyes
Cerritos,CA
Summary
Proven professional with extensive experience at Kaiser Permanente, adept in HIPAA compliance and organizational skills. Spearheaded surgery scheduling improvements, enhancing department efficiency by developing new protocols. Excelled in patient coordination, significantly reducing surgery cancellations. Skilled in Health Connect and Microsoft Teams, with a track record of facilitating effective communication and meticulous appointment management.
Overview
22
22
years of professional experience
Work History
Surgery Scheduling Coordinator
Kaiser Permanente
11.2016 - Current
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Created reports and protocols to help OR room utilization
- Assisted in creating the Acute Care call schedule for Surgeons
Appointment Clerk
Kaiser Permanente
11.2002 - 11.2016
- Answered approximately 100 calls per day regarding appointment requests, concerns and inquiries.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to patients during appointment booking interactions.
- Facilitated the rescheduling of appointments due to unforeseen circumstances.
- Assisted in the training of new staff on company policies, procedures, and software systems to maintain consistency across the team.
- Documented all calls and inquiries in computer system.
Education
Certification - Medical Terminology
Los Angeles City College
Los Angeles, CA2007
High School Diploma -
William Workman High School
City Of Industry, CA06.2000
Skills
- HIPAA Compliance
- Patient Coordination
- Insurance Verification
- Procedure Booking
- Management of Surgeon Schedules
- Calendar Management
- Organizational Skills
- Health Connect
- Lightning Bolt
- Microsoft Teams
Timeline
Surgery Scheduling Coordinator
Kaiser Permanente
11.2016 - Current
Appointment Clerk
Kaiser Permanente
11.2002 - 11.2016
Certification - Medical Terminology
Los Angeles City College
High School Diploma -
William Workman High School
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