Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Reyes

Westbury,NY

Summary

Detail-oriented professional with extensive experience in medical office management. Skilled in documentation, credit and collections, and patient care coordination. Committed to improving operational efficiency and fostering a positive patient experience in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

OCLI
Lake Success, NY
01.2024 - Current
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars.
  • Managed two separate offices and led a team of 17 to help provide excellent patient care and support to five ophthalmologists.
  • Resolved patient inquiries and complaints with timeliness and professionalism.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Purchased office supplies and equipment to replenish inventory.
  • Supervised administrative staff, driving front office operations and continuous workflow.
  • Developed and monitored office budgets and processed payroll.
  • Optimized office policies, meeting internal needs while upholding organizational standards.
  • Created and reviewed schedules, maintaining staffing levels to meet service goals.
  • Resolved conflicts between staff members through mediation or other methods.

Surgical Coordinator

OCLI
Lake Success
02.2020 - Current
  • Counsel and schedule surgery for patients with unmanageable eye disease.
  • Obtain authorization through insurance for doctors/facilities.
  • Obtain medical clearances/consents for doctors and facilities.
  • Maintain a clear and open line of communication with designated personnel at surgical facilities.
  • Prescribe medication to patients for surgeries.
  • Maintain a clear and open line of communication with 5 surgeons and any changes/adjustments to surgical schedules.
  • Collect all monies related to copays/deductibles/premium services and bill out surgical procedures to patients' insurance companies.

Patient Care Coordinator-Level 2

OCLI
Lake Success
02.2019 - 02.2020
  • Sorted through and sent out all correspondences via mail, email, fax.
  • Collected and verified all new and current patients' demographics.
  • Documented and followed up with messages/inquiries for doctors and office manager.
  • Made weekly bank deposits.
  • Prepared medical records.
  • Billed and collected co-payments and outstanding patient balances.
  • Assisted in the maintenance of inventory for all office supplies.
  • Worked closely with clinical staff to provide excellent patient care/service.
  • Assisted surgical coordinator with surgical duties.

Front Desk Supervisor

Peak Performance
Lynbrook
09.2017 - 02.2019
  • Greeted and assisted all patients in the practice.
  • Booked ongoing appointments for current and new patients.
  • Billed and collected co-pays from patients; worked out payment plans for with high deductibles.
  • Billed insurance companies for services.
  • Oversaw front desk staff and trained all new hires; assisted in problem solving.
  • Faxed, scanned, filed documents such as patient charts, medical records, and referrals.

Manager

Massage Envy Spa
New Hyde Park
07.2013 - 09.2017
  • Greeted and assisted all clients and prospects.
  • Presented a Wellness Program; worked with massage therapists and estheticians to help build clientele.
  • Maintained and monitored the premises periodically throughout the day.
  • Recovered the premises and proceed with closing duties.
  • Trained onboarding staff/oversaw current staff.

Education

AAS - Medical Office Assistant

Queensborough Community College
Queens, NY
12.2016

Skills

  • Conflict resolution
  • Organizational skills
  • Time management
  • Credit and collections
  • Documentation expertise
  • Clear oral/written communication
  • Scheduling coordination
  • Workflow optimization
  • Payroll and budgeting
  • Conflict management

Certification

Ophthalmic Scribe Certification (OSC)

References

References available upon request.

Timeline

Office Manager

OCLI
01.2024 - Current

Surgical Coordinator

OCLI
02.2020 - Current

Patient Care Coordinator-Level 2

OCLI
02.2019 - 02.2020

Front Desk Supervisor

Peak Performance
09.2017 - 02.2019

Manager

Massage Envy Spa
07.2013 - 09.2017

AAS - Medical Office Assistant

Queensborough Community College

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