Tiffany Rhinehart
Orlando,FL
Summary
Tech-savvy Team Lead with proven experience in system management, process optimization, and team leadership. Demonstrated success in maintaining documentation, implementing continuous improvements, and ensuring operational efficiency. Leverages strong technical background and Information Technology degree to drive system adoption and user satisfaction. Skilled in managing cross-functional teams, facilitating training, and maintaining data integrity across platforms.
Overview
9
9
years of professional experience
Work History
Billing Team Lead
Helios Service Partners
02.2023 - Current
- Lead system optimization initiatives, resulting in improved operational efficiency and reduced processing times
- Develop and maintain comprehensive documentation for processes, procedures, and system updates
- Train and supervise team members on platform usage, ensuring consistency across job functions
- Facilitate data cleanup activities and maintain data integrity across multiple systems
- Build strong relationships with stakeholders through excellent communication and problem-solving skills
Financial Client Service Representative
BNY Mellon (Insight Global)
12.2022 - 02.2023
- Managed system integrations between multiple platforms to ensure seamless data flow and accuracy
- Created and delivered training materials for new team members on operational procedures and system usage
- Implemented process improvements that reduced processing times by 25%
- Collaborated with cross-functional teams to identify and resolve system-related issues
Transaction Coordinator
Vandyk Mortgage
05.2021 - 06.2022
- Led system implementation projects, including documentation and user training
- Developed standard operating procedures to maintain consistency across job functions
- Coordinated with multiple departments to streamline workflows and improve efficiency
- Managed data analytics to track and improve operational performance
Loan Processing Specialist
Audley Consulting Group (SBA)
08.2020 - 05.2021
- Supervised system maintenance and upgrades while ensuring minimal disruption to operations
- Analyzed operational data to identify trends and implement process improvements
- Created and maintained technical documentation for system procedures and best practices
- Facilitated training sessions for new hires and system updates
Loan Processor
LoanDepot.com, LLC
04.2016 - 02.2020
- Managed platform integration and data synchronization across multiple systems
- Developed and implemented process improvements to increase operational efficiency
- Conducted regular system audits to ensure compliance with standards and best practices
- Provided technical support and training to team members on system functionality
Education
Associates of Science - Information Technology
Keiser University
12.2012
Skills
- Software Asset Management (SAM PRO) (FSM) Platform
- ODOO (FSM) Software
- mHelpDesk (FSM) Software
- System Integration and Documentation
- Data Analytics & Reporting
- Training & Development
- Process Optimization
- Microsoft Office Suite
- Technical Documentation
- Strong Communication & Leadership
- Problem-Solving and Analysis
- Detail-Oriented Approach
- Change Management
- Team Collaboration
- Continuous Improvement
Accomplishments
- I was personally selected by my department to join the "Make a Change Committee," where I will contribute ideas and suggestions to enhance the efficiency of the billing department.
- My department recognized my potential and selected me to participate in the "Make a Change Committee." I will be actively involved in proposing innovative solutions to improve billing department efficiency.
Timeline
Billing Team Lead
Helios Service Partners
02.2023 - Current
Financial Client Service Representative
BNY Mellon (Insight Global)
12.2022 - 02.2023
Transaction Coordinator
Vandyk Mortgage
05.2021 - 06.2022
Loan Processing Specialist
Audley Consulting Group (SBA)
08.2020 - 05.2021
Loan Processor
LoanDepot.com, LLC
04.2016 - 02.2020
Associates of Science - Information Technology
Keiser University
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