Tiffany Rice
Detroit,MI
Summary
Customer-focused professional with nearly a decade of experience delivering exceptional service in hospitality and retail. Expertise in managing front desk operations, resolving guest inquiries, and coordinating event logistics to ensure seamless experiences. Strong communicator dedicated to building lasting relationships and enhancing customer satisfaction. Passionate about creating welcoming environments and contributing to the overall success of hospitality and service teams. I can ensure you I’m the perfect candidate to consider welcoming to your team.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Preloader
UPS
Madison Heights, Michigan
05.2026 - Current
- Organized packages by destination to ensure efficient loading.
- Loaded packages onto delivery vehicles following safety protocols.
- Operated warehouse equipment to move freight safely and effectively.
- Assisted team members in maintaining a clean and safe work environment.
House Manager
The Inn on Ferry Street
05.2025 - 03.2026
- Managed front desk operations, overseeing guest check-in/check-out, credit card processing, room bookings, and account updates to ensure smooth guest experiences.
- Serve as the primary point of contact for guest's inquiries, complaints, and special requests, resolving issues promptly and maintaining high customer satisfaction. Ensuring positive guest experiences from arrival to departure.
- Coordinated daily operations of guest services and housekeeping, ensuring efficient facility management and high standards of service.
- Scheduled and organized housekeeping staff shifts to ensure efficient room cleaning and maintained cleanliness standards.
- Coordinated event logistics for meetings and social gatherings.
- Developed training materials for new staff on service protocols.
- Handled guest inquiries and resolved issues promptly.
- Collaborated with management to enhance guest experience initiatives.
Site Coordinator
Freedom House Detroit
06.2024 - 01.2025
- Coordinated daily operations and shift reports. Led client intake, orientation, and onboarding processes.
- Prepared and organized spaces according to health and safety standards. Delivered requested supplies to clients.
- Supervised and monitored client chore compliance, conducting individual inspections and addressing non-compliance issues directly and professionally.
- Independently completed facility walkthroughs, daily checklists, and inspection reports to ensure safety and policy compliance across all floors without direct oversight.
- Coordinated client transportation scheduling, ensuring timely delivery of services in alignment with agency timelines and policies.
- Maintained accurate records of client interactions and service provision.
Pharmacy Technician
Walgreens
12.2023 - 09.2024
- Delivered attentive patient customer service at the register, confirming prescription orders and proactively communicating readiness updates directly to patients.
- Managed pharmacy inventory and prescription records independently, ensuring accurate medication delivery and strict regulatory compliance.
- Conducted bedside follow-ups and delivered medications throughout hospital, ensuring timely access to medications and enhancing patient-centered service.
- Cultivated strong customer service abilities to improve client interactions.
- Managed inventory and point-of-sale operations, ensuring accurate stock levels and smooth transaction processes.
- Maintained efficiency and focus while handling multiple tasks under pressure.
- Coordinated with colleagues to successfully achieve team objectives.
- Provided exceptional customer service and addressed patient inquiries.
- Followed safety protocols to maintain a clean and organized workspace.
Visitors Concierge
Michigan Science Center
04.2019 - 03.2020
- Managed gift store operations, ensuring seamless retail experiences for guests.
- Promoted additional theater shows and museum memberships, enhancing visitor engagement and sales.
- Organized and maintained inventory for retail operations.
- Demonstrated strong cash handling and point-of-sale accuracy.
- Organized group events at venue to enhance guest engagement. and special programming.
Retail & Customer Service Roles
H&M, Michaels, Lighthouse Immersive, & Macy’s
- Managed point-of-sales, ensuring accuracy and efficiency.
- Provided friendly, knowledgeable customer service, handling returns and resolving issues to foster lasting customer loyalty.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly and accurately.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available.
Education
Associate of Arts - Social Work
Schoolcraft College
Livonia, MI 08.2026 - 08.2026
High School Diploma -
Communication of Media Arts High School
Detroit, MI 09.2013 - 06.2016
Skills
- Customer service
- Time Management
- Attention To Detail
- Organizational skills
- Team Leadership & Collaboration
- Goal-oriented
- Problem-Solving
- Communication
- Conflict Resolution
- Safety compliance
- Adaptable to change
- Point-of-Sale Systems
- Data Entry
- Microsoft Office
Timeline
Associate of Arts - Social Work
Schoolcraft College
08.2026 - 08.2026
Preloader
UPS
05.2026 - Current
House Manager
The Inn on Ferry Street
05.2025 - 03.2026
Site Coordinator
Freedom House Detroit
06.2024 - 01.2025
Pharmacy Technician
Walgreens
12.2023 - 09.2024
Visitors Concierge
Michigan Science Center
04.2019 - 03.2020
High School Diploma -
Communication of Media Arts High School
09.2013 - 06.2016
Retail & Customer Service Roles
H&M, Michaels, Lighthouse Immersive, & Macy’s