Tiffany Rice

• Successfully managed multiple high-profile cases simultaneously while maintaining strict deadlines and achieving desired results consistently.
• Ensured compliance with industry regulations by staying up-to-date on relevant laws and incorporating necessary changes into investigative practices.
• Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
• Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent trends.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Reviewed transactions and receipts to identify any suspicious activity.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
• Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
• Conducted prompt and thorough investigations on referred files.

• Coached and trained staff on fraud prevention techniques to increase awareness and support.
• Performed complex reviews of potentially fraudulent activity.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Assisted global clients on inbound calls with identifying fraudulent or valid activity.
• Placed fraud watch on accounts
• Continuously learned fraud trends by using resources and technologies to optimize judgmental reviews.

• Responsible for accurate, quality, and timely implementation of Treasury Management Services.
• Managed work assignments with little supervision, following all department processes and procedures.
• Handled the more complex product and application implementations while working closely with the Client Service Advisor team.
• Managed work assignments to establish application setup and client access to Treasury Management and other bank products for business clients.
• Processed all incoming and outgoing wire transfer requests to include verification of customer authorizations for wire transfer activity. Included FX wires.
• Logged all wire activity and maintained wire authorization records.
• Processed ACH transmissions daily with attention given to proper authorizations and observance of stated limits.

• Collect personal information such as address, phone number, etc.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Gathered demographic and insurance information to register patients for medical appointments.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.

• Partnered with Relationship Managers and Relationship Advisors to gather KYC information required to onboard new clients and new entities.
• Communicated to clients KYC requirements; tracked receipts of required data and/or documents; reviewed received data / documents to ensure information shared meets regulatory requirements.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
• Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
• Verified customer identity and reviewed documentation for accuracy.
• Reviewed new prospect KYC documents to meet requirements and determine business model risk.
• Conducted KYC formality reports on questionable accounts and transactions.
• Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
• Determined customer risk ratings based on analysis and research findings.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
• Researched and interpreted corporate documentation to determine business and ownership structure.
• Maintained compliance with applicable regulations and laws governing consumer credit.
• Set up new customer accounts and updated existing profiles with latest information.
• Reviewed onboarding processes regularly, identifying and correcting deficiencies.

• Proactively reviewed current processes to identify areas where efficiency can be improved and/or risks

mitigated.

• Responsible for maintaining data integrity for portfolio managers.

• Created documents for the banking team to provide clients with new products.

• Performed quality review of new and existing KYC profiles for Private Bank Clients.

• Acted as partner to the Banker teams to assist with the KYC renewals process for existing clients.

• Maintained a high degree of accuracy and attention to detail while meeting team productivity goals.

• Participated in project meetings and developed relationships with various teams within the Private

Bank.

• Engaged in discussions with Risk, Anti Money Laundering, Onboarding Officers and Compliance

partners, and documented changes to workflow processes.

• Assisted with developing new processes and training material

• Filed accurate and timely Currency Transaction Reports weekly via batch filing.

• Communicated with banking offices concerning CTR reporting.

• Elevated trends or on-going branch issues to BSA Management monthly.

• Detected and prevented a fraudulent wire and account take-over.

• Verified or identified transactions to detect or prevent financial crime activities in order to mitigate

risk or recover losses.

• Consistently demonstrated ownership while resolving complex customer service issues

• Researched fraud claims from partner merchants and customers.

• Facilitated escalation of issues to appropriate internal partners

• Provided answers to clients by identifying problems; researching answers; guiding client through

corrective steps.

• Listened to descriptions of customer issues and determine how and if they can be fixed.

• Used information from customers to diagnose tech issues and walk customers through the steps

needed to fix various problems.

• Processed invoices for replacement phones if issue could not be resolved.

• Prepared financial statements and analysis for branch.

• Managed and supervised employees; responsible for day-to-day supervision and leadership.

• Oversaw approvals of loans.

• Assisted with customer service and satisfaction.

• Marketed branch within the community to attract business.

• Oversaw budget reports, preparation of budgets, and analysis of budgets.

• Served customers by completing account transactions.

• Provided account services to customers by receiving deposits and loan payments, cashing checks,

issuing savings withdrawals, and recording night and mail deposits.

• Sold cashier's checks, traveler's checks, and series e bonds.

• Recorded transactions by logging cashier's checks, traveler's checks, and other special services;

preparing currency transaction reports.

• Cross-sold bank products by answering inquiries, informing customers of new services and product

promotions, ascertaining customers' needs, and directing customers to a branch representative.

• Completed special requests by closing accounts, taking orders for checks, opening and closing

Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.

• Reconciled cash drawer, ATM, and cash vault by proving cash transactions, counting and packaging

currency and coins.

• Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
• Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual''s specific health concerns and modifying support strategies accordingly.
• Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
• Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
• Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
• Improved client satisfaction by providing personalized care and support tailored to individual needs.
• Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
• Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
• Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
• Enhanced quality of life for clients through the implementation of engaging activities and social interactions.