Tiffany Richardson

Coordinated logistics for campus events and conferences, serving summer internal departments and year round external clients.

• Managed client communications, scheduling, and on-site execution to ensure successful events.
• Handled all financial operations, including client estimates, deposits, invoicing, and corporate billing.
• Collaborated with campus services (facilities, catering, IT, housing) to arrange event support.
• Tracked budgets and reconciled revenue/expenses in compliance with university financial protocols.

• Preparation and submission of electronic and paper claims.
• Understanding of timely filing for all claims.
• Entering, posting, and balancing of insurance and patient payments.
• Prepared and mailed out billing statements and collection notices as needed.
• Reviewing of all EOB's to ensure proper payments, correction and resubmission of denied claims.
• Maintained all fee schedules with contracted insurance companies.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Review Treatment plans and associated costs tailored to individual patient needs.
• Verified daily surgical schedule for accuracy and reverified insurance the day before scheduled procedure.
• Enhanced patient satisfaction by efficiently scheduling and confirming appointments while managing patient flow using practice dental software (DSN).

• Owner of Eden and ME Photography (formerly A Touch of Eden Photography) seasonally and part time nights and weekends only.
• Captured stunning images by utilizing various lighting techniques and creative compositions.
• Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
• Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
• Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Continuously improved technical skills by staying updated on industry trends and new equipment.
• Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

• Provided front line assistance to both financial advisors and clients, handling sensitive financial information discretely and responsibly.
• Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy.
• Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
• Supported executive staff by preparing reports, presentations, and correspondence as needed.
• Prepared detailed agendas ahead of important meetings that allowed participants to prepare adequately beforehand.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.

• This was a temporary position with Robert Half Accountemps
• Accurately handled and logged cash, checks and credit cards from all SMHC offices and entered in an Excel spreadsheet to be reconciled daily
• Assisted Accounts Payable as needed; data entry, copying, filing, daily bank deposits, and post office runs.
• Input high volume of monthly invoices with consistent accuracy.
• Transferred data and documents to facilitate system migration and software updates.

• Set up invoices by sorting, matching, and properly coding them and processed for payments.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Researched and resolved invoice discrepancies and issues while maintaining vendor files, correspond with vendors, and responded to inquiries.
• Reviewed vendor invoices for appropriate documentation and validity prior to issue.
• Maintained good working relationships with vendors and resolved disputes.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.

• Assistant to General Manager for their Maine location.
• Main responsibility was making sure the location ran smoothly and efficiently by scheduling all work orders according to workflow
• Scheduled sales and service calls while helping to add value to the bottom line by selling the correct product and suggesting other possible products to enhance the customer experience.
• Arranged pickups and deliveries with dealerships, creating invoices using QuickBooks, and ordering products and supplies with our vendors
• Maintained an exhaustive database of all key centers of influence.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Generated leads and nurtured prospects to increase conversion rates with personalized email marketing initiatives.
• Assisted call-in customers with questions and orders.
• Demonstrated willingness and interest in learning new tasks and skills.