Tiffany Richey
Jefferson,GA
Summary
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Motivated professional with extensive experience in customer service, public relations and administrative tasks.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Plan Review Coordinator
Gwinnett County Planning & Development
01.2022 - Current
- Maintained databases to track and record customer data.
- Processed customer emails accurately and within agreed timeframes to meet service standards.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Created various permits and such as Certificate of Occupancy, Building or Development.
- Reviewed and processed Plans submitted and routed to the proper departments for review.
Code Enforcement Officer
Gwinnett County Police Department
08.2017 - 01.2021
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Patrolled assigned area to identify and evaluate problems.
- Prepared evidence in support of legal actions taken.
- Conducted various field investigations.
- Prepared documentation by writing notes, organizing official interview records, compiling inspection reports and maintaining supporting documents.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
- Testified in hearings, distributed information and collaborated with attorneys to prosecute offenders.
- Worked with building owners and users to outline actions required to bring structures in compliance with relevant fire code regulations, laws and accepted standards.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Senior Animal Control Officer
Gwinnett County Police Department
05.2005 - 08.2017
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Responded to daily calls to enforce animal control regulations.
- Identified and recorded animal breeds for records.
- Attended to calls reporting of wild animal bites.
- Captured domestic and wild animals.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Investigate bite cases and the level of safety for the public.
- Conducted rabies testing and education to the public
- Enforced the state and local laws in regards to quarantine of animals.
Education
High School Diploma -
Dacula High School
Dacula, GA05.2004
Skills
- Compliance Reporting
- Administrative Support
- Business Operations
- Office Supplies and Inventory
- Sorting and Labeling
- Records Management Systems
- Workflow Planning
- Recordkeeping
- Technical Support
- Microsoft Office
- Database Administration
- Internal Communications
- Coordination
Additional Information
During my employment with Gwinnett County I have attended and obtained over 700 hours of training. The courses attended were focused on Leadership, Supervision, Management Skills, along with computer software. The classes were all offered through the county and partnered with Humana.
Timeline
Plan Review Coordinator
Gwinnett County Planning & Development
01.2022 - Current
Code Enforcement Officer
Gwinnett County Police Department
08.2017 - 01.2021
Senior Animal Control Officer
Gwinnett County Police Department
05.2005 - 08.2017
High School Diploma -
Dacula High School
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