Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tiffany Rifkin

Summary

Dedicated and empathetic Medical Assistant offering 10 years in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Manager of Operations

Rufcut
06.2021 - Current
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Customer Service Representative

Brinks Home Security
09.2022 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Medical Assistant / Covid Tester

Marilyn Taylor Medical Personnel, Inc
03.2021 - 05.2021
  • Assist Plastic Surgeon with pre-and post-op exams
  • Handle Front and Back Office duties
  • Perform Covid Testing for Entertainment industry clients including screening, performing dual-nasal tests, development of electronic lab orders and preparing specimens for the lab
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

MGA Healthcare
10.2019 - 10.2019
  • Administered the Flu vaccination to internal employees of UCLA Hospital in Westwood
  • Kept booth stocked with supplies such as needles, cotton balls, bandages, tissue, alcohol wipes
  • Administer the flu shots
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Cleaned, restocked and prepared exam rooms and medical equipment.

Medical Assistant

Beverly Hills Cosmetic Surgical Group
01.2015 - 04.2017
  • Completed clinical documentation in accordance with agency guidelines
  • Contributed to efficient office operations by triaging patients by severity of medical complaint
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Assisted with Botox & filler procedures
  • Assisted patients in preparation for examinations, assessing and recording vital signs
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Cleaned, restocked and prepared exam rooms and medical equipment as needed
  • Organized charts, documents and supplies to maintain team efficiency
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms
  • Educated patients about medications, procedures and physician's instructions
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Communicated with patients by phone and via written correspondence
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Monitored patient stability by checking vital signs and weight
  • Answered appointment calls.

Medical Assistant

Encino Dermatology And Laser Center
03.2012 - 01.2014
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Recorded vital signs and medical history for 10 patients each day
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
  • Organized charts, documents and supplies to maintain team efficiency
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Kept facility stocked with necessary supplies, equipment and instruments
  • Cleaned, restocked and prepared exam rooms and medical equipment
  • Prepared prescription refill requests on behalf of physician to prevent lags
  • Sterilized medical equipment after each procedure
  • Observed and documented patient status and reported patient complaints to case manager for resolution
  • Assisted with technical treatments and entered information in patient records and charts
  • Assisted doctor with MOHS SURGERY

Education

No Degree - Phlebotomy

Us Colleges
Van Nuys, CA
09.2022

Medical Assistant: Medical Assisting Certifications BLS - Basic Life Support (American Heart Association) -

Everest College
Reseda, CA
1.2010

Skills

  • Inventory and supply management
  • Venipuncture and phlebotomy
  • Understands medical procedures
  • Documentation procedures expert
  • HIPAA compliance
  • Proper sterilization techniques
  • Charting expertise
  • Certified in Basic Life Support (BLS)
  • Data entry
  • Quick problem solver
  • Patient-handling equipment
  • Calm and level-headed under duress
  • Specimens collection and processing
  • Detail-oriented
  • Medical terminology
  • Stocking supplies
  • Vital sign monitors
  • Medical terminology knowledge
  • First aid
  • Sterile technique
  • Reliable transportation
  • Phlebotomy
  • Patient scheduling
  • Vendor Relations
  • Adaptability
  • Conflict Resolution
  • Decision Making
  • Strategic Planning
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Quality Assurance
  • Organizational Skills
  • Team Leadership
  • Customer Service
  • Sales Tracking
  • Schedule Management
  • Revenue Generation
  • Goal Setting
  • Relationship Building
  • Teamwork and Collaboration

Timeline

Customer Service Representative

Brinks Home Security
09.2022 - 12.2022

Manager of Operations

Rufcut
06.2021 - Current

Medical Assistant / Covid Tester

Marilyn Taylor Medical Personnel, Inc
03.2021 - 05.2021

Medical Assistant

MGA Healthcare
10.2019 - 10.2019

Medical Assistant

Beverly Hills Cosmetic Surgical Group
01.2015 - 04.2017

Medical Assistant

Encino Dermatology And Laser Center
03.2012 - 01.2014

No Degree - Phlebotomy

Us Colleges

Medical Assistant: Medical Assisting Certifications BLS - Basic Life Support (American Heart Association) -

Everest College
Tiffany Rifkin