Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Riley

Human Services Case Manager
Aurora,IL

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

23
23
years of professional experience

Work History

Human Service Case Manager

State of Illinois
01.2020 - Current
  • Understand the WLMA report and how to assign the tasks by priority
  • Determine staffing requirements and delegate work duties to staff to attain objectives
  • Train new staff
  • Set employee goals and objectives
  • Develop staff to maximize potential
  • Monitor staff performance including performance reviews
  • Monitor and assist staff with work progress
  • Review performance data to measure productivity, goal progress and activity levels
  • Responsible for the achievement of office productivity and quality goals
  • Interprets and implements new procedures for existing programs and new initiatives
  • Establishes and maintains effective working relationships with community resources to improve and expand service delivery
  • Conducted regular case reviews, identifying areas of improvement and adjusting strategies as needed for optimal results.

Human Service Caseworker

State of Illinois
08.2007 - Current
  • Performs casework activities in providing public assistance services available from DHS as well as auxiliary state, local, and federal programs.
  • Explains eligibility criteria and requirements for public assistance programs.
  • Collects client data and determines eligibility.
  • Makes appropriate referrals to other DHS programs, state services or local private services to ensure applicant receives available benefits.
  • Manages a caseload of over 900 clients covering their medical and food stamp benefits.
  • Maintained compliance of 99.3% on the completion of medical redetermination.
  • Reduced case processing time with diligent paperwork completion and timely submission of required documents.
  • Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.

Correctional Officer

State of Illinois
11.2004 - 07.2007
  • Performed security and custodial duties in a correctional center supervising the movement, conduct, work, discipline, recreation and training of residents.
  • Enforced rules of conduct, security and work standards by verbal admonishments for minor deviations only making written reports of significant violations to superiors.
  • Maintained accurate logbooks of all Unit Activities.
  • Maintained perpetual inventories of all keys, weapons, ammunition, chemical agents, security restraints and emergency equipment ensuring that all quantities are accurate.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.

Payment Research Associate

CheckFree Corporation
11.2000 - 11.2004
  • Provided product information and responded to customer inquires received via inbound calls and electronic mail for multiple platforms.
  • Researched payment posting problems and made outbound calls to merchants to determine reasons for the delay in payment posting.
  • Handled claims for missing and late posting payments, negotiated late fees, finance charges and negative marks against customers credit
  • When applicable, refunded customers unwaived fees and finance charges.
  • Cross trained on other job functions in other departments.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Medical Assistant - Externship

Du page Medical Group
05.2004 - 07.2004
  • Assisted in the treatment and care of patients in the internal medical group
  • Instructed patients on proper procedures
  • Maintained progress notes and medical files by documenting the medical care and treatment in patient medical records.
  • Infection control.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

MBA - Business Administration

Lewis University
Romeoville, IL

Associate of Science - Medical Assistant

Robert Morris College

Bachelors of Arts - Business Administration

Lewis University

Associates of Arts - Business of Administration

Waubonsee Community College

Skills

  • Policy Implementation
  • Interpersonal Communication
  • Time Management
  • Organizational Skills
  • Microsoft Office Proficiency
  • Conflict Resolution
  • Staff Supervision

Timeline

Human Service Case Manager

State of Illinois
01.2020 - Current

Human Service Caseworker

State of Illinois
08.2007 - Current

Correctional Officer

State of Illinois
11.2004 - 07.2007

Medical Assistant - Externship

Du page Medical Group
05.2004 - 07.2004

Payment Research Associate

CheckFree Corporation
11.2000 - 11.2004

MBA - Business Administration

Lewis University

Associate of Science - Medical Assistant

Robert Morris College

Bachelors of Arts - Business Administration

Lewis University

Associates of Arts - Business of Administration

Waubonsee Community College

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Tiffany RileyHuman Services Case Manager