Tiffany Riley
Pensacola
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Account Solutions Representative
Credit Acceptance
10.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Customer Service Representative
Emerald Coast Utilities Authority
10.2015 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- making payment arrangements, starting new service, terminating service, transfer service. Submitting varies work orders when needed. Submit adjustments, transferring payments, providing payment information to customers and monitoring accounts, responding to customer service emails, intake customer mail and do the necessary work to complete them, process the customers payments, verify adjustments before sending them to the adjuster for approval, I research payments for the cashiers, file liens as well as satisfy liens and process voucher for customers refunds. I also work the radio for communication for lunch break and as needed. Making sure to meet all the customers' needs.
Production Worker
Amazon
05.2022 - 01.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Customer Service Representative
Alorica
02.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Medical Assist
Virginia College
Pensacola, FL06.2011
High School Diploma -
J.M. Tate High Schoool
Gonzales, FL05.1996
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Account Solutions Representative
Credit Acceptance
10.2023 - Current
Production Worker
Amazon
05.2022 - 01.2023
Customer Service Representative
Emerald Coast Utilities Authority
10.2015 - 10.2023
Customer Service Representative
Alorica
02.2013 - 08.2015
Associate of Arts - Medical Assist
Virginia College
High School Diploma -
J.M. Tate High Schoool
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