Tiffany Ritchie
Semmes,AL
Summary
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments, emailing, making phone calls, managing packages and routing mail to recipients. Positive nature. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Animal Care Of Mobile County
Semmes, AL
10.2014 - 07.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Key Holder
Semmes Tanning Salon
Semmes, AL
01.2004 - 06.2014
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Counted and balanced registers.
- Built lasting client relationships by organizing and planning sales events.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Education
High School Diploma -
Standford Christian Academy
Semmes, AL05-2007
Skills
- Departmental support
- Office Administration
- Call Routing
- Clerical Support
- Customer Service
- Guest Relations
- Appointment confirmation
- Office Organization
- File Organization
- Cash Handling
- File Management
- Scheduling
Timeline
Front Desk Receptionist
Animal Care Of Mobile County
10.2014 - 07.2023
Key Holder
Semmes Tanning Salon
01.2004 - 06.2014
High School Diploma -
Standford Christian Academy
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