Tiffany Rivera

Responsible for the childcare services provided to children residing in Eva’s Village Hope Residence, a halfway house for women and children, within the Childcare Department. Embodies Eva’s Village core values, voice, and tone to provide an exceptional and effective experience for clients, funders, employees, and volunteers.

Follows the Eva’s Village Employee Handbook and ensures all staff are well versed in policies and procedures. Adheres to the Eva’s Childcare Manual policies and procedures and ensures staff compliance. Conducts annual reviews of departmental policies and provides recommendations to the supervisor. Plans and implements developmentally appropriate activities for infants, toddlers, and preschool-age children.

Participates in the hiring of part-time and full-time staff to ensure qualifications are met. Oversees staff training and provides ongoing supervision. Reviews the annual training schedule and recommends workshops on best practices in the field, as well as refresher courses for identified areas of concern. Hosts monthly staff meetings and prepares weekly staff schedules, ensuring staff-to-child ratio standards are maintained at all times.

Supervises staff while maintaining high-quality, compassionate care standards. Fosters collaborative working relationships with program staff throughout Eva’s Village. Meets with clients, Clinical Director, managers, counselors, and case managers, as appropriate, to resolve issues or complaints. Attends weekly MDT meetings when necessary and immediately informs the supervisor of any critical incidents and/or complaints.

• We host workshops for mothers and children every Wednesday and Friday from 3:30 to 4:30 PM. Wednesdays focus on guided discussions, providing a space to explore topics, answer questions, and share helpful information. Fridays are dedicated to arts and crafts activities that encourage bonding and meaningful interaction between mothers and their children.

• Manage daily routines including meal preparation, naptime, and activity setup for efficient operations.
• Maintain accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
• Supervise outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Ensure a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Support early language development through storytelling, songs, and interactive conversations with children.
• Establish positive relationships with parent to collaboratively promote child's wellbeing.
• Maintain daily records of children's individual activities, behaviors, meals, and naps.
• Maintain child-friendly environment by allowing frequent access to outdoor activities.
• Observe play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Work closely with fellow staff members in developing and implementing educational and recreational activities.

The Childcare Center Coordinator provides supervision of staff under the direction of the Director of Childcare Education and supports the implementation of the curriculum. The Coordinator maintains working knowledge of early childhood practices and assists staff with documentation related to assessments, observations, and incident reports.

In the absence of the Director, the Childcare Center Coordinator oversees daily program operations, ensuring high-quality early care and education is consistently provided. The Coordinator serves as a role model for staff by demonstrating sound judgment, following established protocols, motivating team members, and promoting a collaborative, team-oriented environment.

The Coordinator ensures that program activities are developmentally appropriate and aligned with the individual needs and abilities of the children. With Director approval, the Coordinator assists staff in completing pre-learning, evidence-based assignments for children. The Coordinator follows all child abuse and neglect policies and procedures and reports any suspected abuse or neglect to the Director.

Additionally, the Coordinator supports staff and the Director in ensuring daily classroom schedules are completed and maintained, and in fostering a safe, healthy, and developmentally appropriate learning environment.

• Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
• Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
• Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
• Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
• Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
• Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
• Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.

• Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
• Boosted student engagement by organizing fun and educational activities tailored to individual interests.
• Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
• Enhanced student safety by effectively supervising and monitoring after-school activities.
• Utilized positive reinforcement techniques to encourage good behavior.
• Implemented daily routines and activities to stimulate and engage children.
• Responded to inquiries from parents and guardians.